Sierra Miller
Summary
Qualified professional with comprehensive background in high-volume data management , document processing, and customer service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address needs effectively. Reliable in dynamic environments, adapting to changing demands with ease.
Demonstrated ability in multitasking and problem-solving within fast-paced environments.
Overview
19
19
years of professional experience
Work History
SR PROCESSOR - COMMERCIAL LINES
Nationwide Mutual Insurance Company
06.2015 - Current
- Reviews and processes assigned commercial and specialty policy risks for accounts in accordance with established procedures and Best Practices
- Performs necessary rating and coding for quotes, new business, renewals, and policy changes, reinstatements, rejections, cancellations and audit changes
- Reviews submitted materials for completeness and accuracy and may follow up with agent or underwriter for missing/inaccurate information
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
ONLINE SPECIALIST
SEARS HOLDINGS
06.2013 - 05.2015
- Corresponded with online customers via phone and e-mails to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
LEAD GENERATIONS
PORTICO HR
06.2011 - 01.2013
- Researching and analyzing leads companies from lists generated
- Compiled spreadsheets using competitor websites, associations, purchased lead lists
- Submitting leads from web site to management team
- Processing job postings and responding to job seekers inquiries via e-mail
ESR REP 1
RANDSTAD STAFFING
10.2010 - 03.2011
- Inbound calls answering general questions regarding open enrollment for health and welfare benefits. Checking for eligibility and enrolling employees into requested coverage.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
IT HELP DESK REP
ADVANTAGE TECHNICAL RESOURCING-WELLSFARGO
06.2008 - 12.2009
- Resolving technology issues involving system errors, password resets, account security and application errors by phone and chat support.
- Logged activities in tracking system to maintain accurate, timely records.
BENEFITS SUPPORT SPECIALIST
EDS
01.2007 - 06.2008
- Inbound/Outbound calls from customers with inquiries regarding health & welfare benefits and defined benefits. Enrolling eligible employees in coverage
- Processing and submitting updated coverage information to insurance carriers as requested
- Leave administration duties include processing leave requests for participants requesting PTO, sick leave, etc
- Payroll administration involving paystubs and W-2 requests
- Assisted customers with navigation on company website, reset passwords and unlocked accounts via phone and web request
CHILDCARE ASSISTANT
VISITING NURSES
06.2005 - 05.2006
- Provided child care support to those visiting and participating in the services provided by Visiting Nurses
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
CUSTOMER SERVICE ASSOCIATE
SALLY BEAUTY SUPPLY
07.2005 - 11.2005
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
HIGH SCHOOL DIPLOMA -
HOOVER HIGH SCHOOL
Skills
- Customer Service
- Benefits Administration
- Tech Support
- Data Entry
- Commercial Lines
- Knowledge of Microsoft Applications
- Document Management
- Problem-solving abilities
- Active Listening
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
SR PROCESSOR - COMMERCIAL LINES
Nationwide Mutual Insurance Company
06.2015 - Current
ONLINE SPECIALIST
SEARS HOLDINGS
06.2013 - 05.2015
LEAD GENERATIONS
PORTICO HR
06.2011 - 01.2013
ESR REP 1
RANDSTAD STAFFING
10.2010 - 03.2011
IT HELP DESK REP
ADVANTAGE TECHNICAL RESOURCING-WELLSFARGO
06.2008 - 12.2009
BENEFITS SUPPORT SPECIALIST
EDS
01.2007 - 06.2008
CUSTOMER SERVICE ASSOCIATE
SALLY BEAUTY SUPPLY
07.2005 - 11.2005
CHILDCARE ASSISTANT
VISITING NURSES
06.2005 - 05.2006
HIGH SCHOOL DIPLOMA -
HOOVER HIGH SCHOOL
Similar Profiles
Colt ThompsonColt Thompson
Quality Engineer, Specialist at Nationwide Mutual Insurance CompanyQuality Engineer, Specialist at Nationwide Mutual Insurance Company
Adnan Avdic, CPCU, AIDAAdnan Avdic, CPCU, AIDA
Personal Lines Underwriter at Nationwide Mutual Insurance CompanyPersonal Lines Underwriter at Nationwide Mutual Insurance Company
Aliyah MunozAliyah Munoz
ISR II at Nationwide Mutual Insurance CompanyISR II at Nationwide Mutual Insurance Company
Rashida LinaRashida Lina
Software Engineer at Nationwide Mutual Insurance CompanySoftware Engineer at Nationwide Mutual Insurance Company
Vilisi TabuaVilisi Tabua
Customer Service at WaiterCustomer Service at Waiter