Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Mitchell

Cosby,TN

Summary

Professional with strong background in customer engagement and relationship building. Leveraging experience in building relationships, problem-solving, and enhancing customer satisfaction to transition into digital marketing. My background in fast-paced environments has honed my ability to strategize and deliver results under pressure. With a knack for thinking on my feet, an eye for detail, and a passion for connecting with people, I’m ready to bring a fresh perspective to the digital marketing world and turn insights into impact.

Overview

9
9
years of professional experience

Work History

Customer Engagement Specialist

KBS Restaurant Group
07.2022 - Current
  • Deliver exceptional customer service by building rapport with diverse clientele, emphasizing listening and communication skills.
  • Manage multiple responsibilities in a fast-paced environment, demonstrating attention to detail, time management, and adaptability.
  • Collaborate with team members to improve operational efficiency.
  • Implemented data-driven strategies to personalize interactions with customers, fostering stronger connections and promoting brand advocacy.
  • Successfully manage multiple projects simultaneously by prioritizing tasks, streamlining workflows, and delegating responsibilities to the appropriate team members.
  • Develop effective training materials to onboard new team members quickly, ensuring consistent service quality across the department.

Prevention Specialist

Keystone Prevention Center
01.2022 - 05.2022
  • Enhanced community awareness of drug-related issues through engaging presentations and workshops.
  • Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
  • Organized community events promoting healthy lifestyles, leading to increased participation in prevention programs.
  • Evaluated program outcomes using data-driven approaches, identifying areas for improvement and growth.
  • Ensured all communication materials adhered to the center’s mission and vision, maintaining a consistent and professional brand voice.
  • Created and scheduled engaging posts, graphics, and campaigns across social media platforms

Assistant Manager

Empire Pizza and Bar
09.2015 - 11.2021
  • Increased customer satisfaction ratings by 20%
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Education

MBA -

Ball State University
Muncie, IN
12-2025

Bachelor of Science - Human Development and Family Studies

Winthrop University
Rock Hill, SC
05.2022

Skills

  • Data-Driven Decision Making
  • CRM software
  • Time management
  • Customer service
  • Critical thinking
  • Adaptability and flexibility
  • Cultural awareness
  • Customer education
  • Brand representation
  • Team collaboration
  • Problem-solving
  • Social Media Utilization

Timeline

Customer Engagement Specialist

KBS Restaurant Group
07.2022 - Current

Prevention Specialist

Keystone Prevention Center
01.2022 - 05.2022

Assistant Manager

Empire Pizza and Bar
09.2015 - 11.2021

MBA -

Ball State University

Bachelor of Science - Human Development and Family Studies

Winthrop University

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Sierra Mitchell