Sierra Mobley
Harmony,FL
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each patient issue. Solid history of surpassing productivity and quality targets in high-volume settings. Brings excellent organizational and time-management skills for maximizing call volume while maintaining care, compassion, and high-quality customer service for patients.
Overview
8
8
years of professional experience
Work History
Call Center Representative
AdventHealth MedicalGroup
02.2021 - 12.2022
- Responded to customer calls to schedule appointments, resolve questions and concerns related to the physician's office,and help patients to reach their healthcare team.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Performed various clerical duties including faxing documents and creating patient charts.
- Transcribed messages on behalf of patients to communicate their questions and concerns to their care team; communicated with physicians' offices in real time to get urgent calls connected in order to provide timely assistance to patients.
Cashier
Towne Park LLC.
06.2015 - 02.2021
- Greeted guests entering hotel and responded promptly to guest needs.
- Handled various customer service requests at desk and over the phone
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted guests with refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy; completed cash drops at end of shift.
Education
Bachelor of Arts - Criminology
University of Florida
Gainesville, FL05.2026
Associate of Arts - General
Valencia College
Orlando, FL05.2018
Skills
- Call Control
- Complaint Resolution
- Account Updating
- Customer Service
- Quality Assurance
- Verbal and Written Communication
- Calm Disposition
- Appointment Scheduling
- Documentation and Reporting
- Problem-Solving Skills
- Customer Data Confidentiality
- Multitasking
Timeline
Call Center Representative
AdventHealth MedicalGroup
02.2021 - 12.2022
Cashier
Towne Park LLC.
06.2015 - 02.2021
Bachelor of Arts - Criminology
University of Florida
Associate of Arts - General
Valencia College
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