Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Sierra Monteferrante

Sierra Monteferrante

Scottsdale,AZ

Summary

Dynamic sales associate with a proven track record at Amazon Associates, excelling in customer service and relationship building. Leveraged exceptional listening skills and persuasive selling techniques to enhance customer loyalty, resulting in increased sales revenue. Recognized for effectively managing high-stress situations while maintaining professionalism and delivering outstanding guest relations.

Overview

6
6
years of professional experience

Work History

Telemarketing Sales Associate

Amazon Associates
06.2022 - 08.2024
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed card transactions to complete customer purchases.

Event Staff Member

ETC
01.2021 - 08.2024
  • Increased client satisfaction by providing exceptional customer service before, during, and after events.
  • Researched assigned events and identified possible partnerships aligned with event concepts
  • Facilitated clear communication between clients, vendors, and internal team members to ensure smooth execution of projects from start to finish.
  • Secured necessary permits or licenses required for specific event aspects such as food service, alcohol sales, or live performances.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
  • Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
  • Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.

Telemarketing Sales Representative

AMG Entertainment
03.2021 - 06.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Handled card transactions to complete customer purchases.

Snowboard Instructor

Wolf Creek Ski Area
11.2018 - 03.2023
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
  • Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
  • Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
  • Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
  • Used upselling techniques where necessary to boost private lesson sales.

Charity Fundraiser

Arizona State Troopers Association
06.2021 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Handled card transactions

Education

High School Diploma -

Goal Academy
Pagosa Springs, CO

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Adapt to diverse groups
  • Cleaning techniques

Timeline

Telemarketing Sales Associate

Amazon Associates
06.2022 - 08.2024

Charity Fundraiser

Arizona State Troopers Association
06.2021 - 08.2022

Telemarketing Sales Representative

AMG Entertainment
03.2021 - 06.2023

Event Staff Member

ETC
01.2021 - 08.2024

Snowboard Instructor

Wolf Creek Ski Area
11.2018 - 03.2023

High School Diploma -

Goal Academy

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Sierra Monteferrante