Sierra Morris
Columbus,MS
Summary
Passionate and enthusiastic about work, constantly motivated to perform at my best. Thrive on daily challenges and acquiring new skills for professional growth. Results-oriented, consistently assess progress and determine steps to achieve goals. Inspiring and motivating force for team, colleagues trust in ability to guide them. Strong emphasis on organization, diligently take notes and utilize tools to stay on top of deadlines. Maintain clean workspace and implement logical filing system for easy access to information. Prioritize punctuality for productivity and professionalism.
Overview
5
5
years of professional experience
Work History
Sales Representative
Jones Interstate Tires
12.2022 - Current
- Provided customers with clear understanding of charges, billing and price changes
- Contacted customers for order clarification regarding omitted data, numbers or delivery dates
- Entered, updated and maintained daily activity and prospect information
- Maintained up-to-date knowledge about products and promotions
- Addressed customer complaints and questions to increase satisfaction
- Created business plans to uncover new opportunities and increase sales and profits
- Followed up on customer leads, developed mail lists, and performed cold calls
- Kept records of sales-related activities and transactions in company database
- Built strong customer relationships with new and existing customers by providing excellent customer support
- Handled billing inquiries and provided customers with account changes based on requests
- Tracked down sources of special products and services to meet customers' special needs
- Worked cross-functionally to identify root cause and help solve problems with customer service issues
- Educated customers about brand to incite excitement about company's mission and values
- Educated customers on features and benefits of products and provided demonstrations
- Received, documented and shelved stock
- Executed planned merchandising strategies to produce desired effect
- Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods
- Kept detailed records of sales or other business transaction records, inputting data into company system
- Interacted with customers to personalize shopping experience and build positive rapport
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
Care Aide
Garden Hill Assisted Living
07.2022 - 11.2022
- Assisted residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom
- Provided companionship to residents and established a trusting relationship with them
- Ensured that residents are taking their prescribed medications
- Ensured that the residents' living quarters are safe and well-organized
- Documented records of resident activity, behavior, and moods
- Led group activities and outings
- Performed any reasonable requests that residents ask for
- Collaborated with management and coworkers to ensure residents receive the best quality of life possible
- Took patient vital signs
- Facilitated with combative patients
- Instructed new coworkers in the workplace
- Actively listened to voiced concerns and advice from coworkers and supervisors
- Monitored daily health
- Aware of dealing with high-stress situations
- Knowledgeable on calling emergency services
- Motivated team to create a friendly environment for patients/residents
- Monitored and recorded patient conditions
- Provided support and personal services
- Reported any new findings or any worsening conditions
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Supported patients by providing housekeeping and laundry services, and other household requirements, and serving meals and snacks
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Demonstrated how to care for the patient by teaching appropriate ways to lift, turn, and reposition the patient
- Advised on nutrition, cleanliness, and housekeeping
- Followed prescribed dietary requirements and nutrition standards
- Adhered to professional standards, home care policies and procedures, federal, state, and local requirements
- Exploring opportunities to help better the care of the patients
- CPR First Aid certified.
Specialist
Oriellys Auto Parts
04.2021 - 04.2022
- Ensured they have an adequate supply of equipment and parts
- Monitored inventory, worked with vendors to get correct parts, and helped customers find necessary materials
- Systematized and maintained our parts inventory
- Located parts using our computer system
- Ordered out-of-stock items
- Provided cost estimates to potential customers
- Issued purchase orders to external suppliers
- Assisted with invoicing and payment processing
- Assisted customers through the entire sales process
- Contacted new and existing customers to discuss needs
- Emphasized the features of products to highlight how they solve customer problems
- Identified prospective customers, lead possible generation for the company and conversion
- Negotiated prices and terms and prepared sales agreements
- Collaborated with colleagues in many different sectors
- Maintained contact lists and followed up with customers to continue relationships
- Presented, promoted, and sold products/services using solid arguments to existing and prospective customers
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
- Processed and received payments and issued receipts to customers
- Assisted with implementing new processes and procedures.
Home Health Aide
Right at Home
01.2020 - 04.2021
- Facilitated patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helped family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient
- Advised on nutrition, cleanliness, and housekeeping
- Recorded patient information by making entries in the patient journal and notifying the nursing supervisor of changing or unusual conditions
- Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards
- Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
- Enhanced service reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Safeguarded patient privacy with stringent adherence to HIPAA protocols
- Delivered compassionate care and provided patients with emotional and social support
- Identified and documented changes to patient condition and notified care team for further instruction
- Educated family and caregivers on medication administration, wound care, and wellness support.
Education
High School Diploma -
Caledonia High School
Caledonia, MS06-2020
Skills
- Client Account Management
- Lead Generation
- Process Improvement
- Customer Needs Assessment
- Sales closing
- Account Management
- Account development
- Account Servicing
- Sales consultation
- Customer Service
- Sales Forecasting
- Network development
- Client Service
- Product and service knowledge
- Inside and outside sales
- Price quote preparation
- Product merchandising and distribution
- Interpersonal communication skills
- Sales strategy development
- Medical Documentation
- Personal Hygiene Assistance
- Mobility Assistance
- Fall prevention
- Meal Preparation
- Patient assistance
- Recreational Activities
- Compassionate Caregiving
- Physical therapy support
- Dementia Care
- Emotional Support
- Transportation Arrangements
- Feeding Assistance
- Vital signs monitoring
- Care Plan Adherence
- Incident Reporting
- Patient Companionship
- Basic Housekeeping
- Progress Documentation
- First aid and safety
- Heavy Lifting
- COVID-19 Safety Policies
- Patient Assessments
- Time Management
- Empathetic listening
- Disability Support
- PPE Usage
- Problem-Solving
- Daily living assistance
- Relationship Building
- Hoyer Lifting Equipment
- Strong Ethics
- Dependable and Responsible
- Care plan assessment
- Multitasking and Organization
- Verbal and written communication skills
- Behavior redirection
- At-home care instruction
- Care Plan Management
- Respectful and Compassionate
- Stock control
- Returns processing
- Parts identification
- Shipping and receiving
- Parts documentation
- Warehouse Operations
- Sales Support
- Packaging and Labeling
- Inventory Auditing
- Problem-solving skills
- Suggestive Selling
- Parts installation knowledge
- Catalog and parts familiarity
- Returns management
- Ordering parts
- Parts department organization
- Stock number and pricing data
- Parts recommendation
- Delivery Coordination
- Order Fulfillment
- Nutritional meal preparation
- Client documentation
- Patient Care
- Toileting assistance
- Clinical documentation and reporting
Timeline
Sales Representative
Jones Interstate Tires
12.2022 - Current
Care Aide
Garden Hill Assisted Living
07.2022 - 11.2022
Specialist
Oriellys Auto Parts
04.2021 - 04.2022
Home Health Aide
Right at Home
01.2020 - 04.2021
High School Diploma -
Caledonia High School
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