Sierra Moser
Spokane,Wa
Summary
Motivated retail sales professional seeking a position to utilize strong sales and product communication skills while maintaining high customer service satisfaction. Proven track record in dynamic, high-performance environments ; Unique personality and skill set align perfectly with available position. Thank you for considering my application.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Athleta
11.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Videographer
Whitworth University
09.2023 - 05.2024
- Operated cameras, filmed sporting events, and set up events.
- Collaborated with other production team members for successful completion of projects.
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
Produce Seller
K & S Garden
03.2015 - 09.2023
- Oversaw planting, maintenance, and sales of farm-to-market crops
- Managed bookkeeping, illustrating strong numerical aptitude and accountability.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Implemented creative merchandising strategies, increasing overall produce department sales.
Sales Associate
Sweet Deals
06.2023 - 08.2023
- Solely managed store operations including sales, inventory management, store arrangement, and customer service.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Houseman
Veranda Beach Resort
08.2022 - 09.2022
- Welcomed customers by delivering bags to cottages and showing guests around the resort.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Store Clerk
Veranda Beach Resort
05.2021 - 09.2022
- Handled diverse roles from cashier to inventory control, demonstrating flexibility and commitment to operational excellence.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Custodian
Oroville Laundromat
03.2017 - 05.2018
- Ensured cleanliness and maintenance of facility, providing a safe and welcoming environment for customers.
Education
Bachelor of Arts - Graphic Design And Business
Whitworth University
Spokane, WA05.2027
Skills
- Critical Thinking & Problem Solving: Experience in managing complex tasks and making informed decisions under pressure
- Trustworthiness & Ethical Conduct: Demonstrated integrity in handling financial transactions and sensitive information in various employment settings
- Stewardship: Managed accounts and expenditures, ensuring efficient use of resources in garden management and retail operations
- Teamwork & Collaboration: Effective communicator and collaborator in diverse team settings, including volunteer work and professional environments
- Customer Service & Interpersonal Skills: Skilled in customer interaction and conflict resolution, ensuring customer satisfaction and fostering positive relationships
- Customer empathy
Certification
Washington State Food Worker Card
Volunteer Experience
- Winter Special Olympics (2017): Supported event logistics and participant coordination.
- Community Service: Active in local community efforts, including sandbagging during floods and setting up for benefit auctions.
- Youth Mentorship: Served as a camp counselor and basketball camp instructor, fostering development and teamwork among youth.
Timeline
Customer Experience Manager
Athleta
11.2024 - Current
Videographer
Whitworth University
09.2023 - 05.2024
Sales Associate
Sweet Deals
06.2023 - 08.2023
Houseman
Veranda Beach Resort
08.2022 - 09.2022
Store Clerk
Veranda Beach Resort
05.2021 - 09.2022
Custodian
Oroville Laundromat
03.2017 - 05.2018
Produce Seller
K & S Garden
03.2015 - 09.2023
Bachelor of Arts - Graphic Design And Business
Whitworth University
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