Summary
Overview
Work History
Education
Skills
References
Timeline
SeniorSoftwareEngineer

Sierra Najera

Customer Service
Lakewood,Co

Summary

Experienced manager and analytical problem-solver with a talent for inspiring and motivating teams, coupled with exceptional customer relations aptitude and strong relationship-building skills. Skilled in utilizing independent decision-making abilities and sound judgment to drive positive outcomes for the company. Committed to leveraging training, monitoring, and morale-building expertise to foster employee engagement and elevate performance levels.

Overview

11
11
years of professional experience

Work History

Receiver

Summit Scientific
04.2024 - Current
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Placed, tagged, and secured samples in diverse designated areas.
  • Verified orders by comparing names and quantity of samples with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Coordinated with other departments for seamless integration of received goods into various operations.

House Cleaner

Self-employeed
08.2013 - Current
  • Helped clients with cleaning services, ensuring high levels of satisfaction and loyalty.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Retained long-term clients through dedicated commitment to delivering top-notch housecleaning services.
  • Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.

Manager on Duty

Tommy's Subs
03.2019 - 02.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Kept guest and work areas clean, organized, and sanitized per established standards.

General Manager

Einstein Bros Bagels
05.2017 - 02.2019
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reviewed and approved employee schedules and timesheets.

Education

GED -

Douglas County High School
Castle Rock, CO
08.2011

Skills

  • Customer Service
  • Leadership Qualities
  • Work Ethic and Integrity
  • Time Management
  • Schedule Preparation
  • Teamwork and Collaboration
  • Problem Resolution

References

Mark Best - (720) 495-1748 

Ryan Sjogen - (307) 320-8539

Sarah Mondry - (307) 321-0250

Timeline

Receiver

Summit Scientific
04.2024 - Current

Manager on Duty

Tommy's Subs
03.2019 - 02.2023

General Manager

Einstein Bros Bagels
05.2017 - 02.2019

House Cleaner

Self-employeed
08.2013 - Current

GED -

Douglas County High School

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