Timeline
Work History
Overview
Education
Skills
Work Preference
Summary
Work Availability
Accomplishments
Certification
Generic

Sierra Nelson

Data Entry
Lebanon,PA

Timeline

Associate of Arts - Business

Harrisburg Area Community College
12.2024 - 05.2027

Salon Cosmetologist

Great Clips Hair Salon
06.2024 - Current

Customer Support Specialist

Harrisburg Consumer Services
12.2023 - 06.2024

No Degree - Certificate of Cosmetology

Cambridge Springs
07.2019 - 11.2023

Crew Member Team Leader

Speedway Gas Station
08.2016 - 01.2019

Office Assistant

Harrisburg School District
04.2013 - 09.2016

Data Entry Clerk

Harrisburg School District
04.2013 - 09.2016

Customer Support Associate

Harrisburg Connect
03.2011 - 01.2013

High School Diploma -

Boca Ciega High School
08.2008 - 02.2011

Work History

Salon Cosmetologist

Great Clips Hair Salon
06.2024 - Current
  • Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
  • Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
  • Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Customer Support Specialist

Harrisburg Consumer Services
12.2023 - 06.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Crew Member Team Leader

Speedway Gas Station
08.2016 - 01.2019
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.

Office Assistant

Harrisburg School District
04.2013 - 09.2016
  • Maintaining accurate student files, updating information as needed and processing student registration paperwork.
  • Greeting visitors, answering phone calls, directing inquiries to appropriate staff members and scheduling appointments.
  • Communicating with parents, staff, and outside agencies via phone, email, and in person.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Data Entry Clerk

Harrisburg School District
04.2013 - 09.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Created and maintained data entry logs to track data entry activities.

Customer Support Associate

Harrisburg Connect
03.2011 - 01.2013
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Responded to customer requests for products, services, and company information.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Education

Associate of Arts - Business

Harrisburg Area Community College
Harrisburg, PA
12.2024 - 05.2027

No Degree - Certificate of Cosmetology

Cambridge Springs
Cambridge
07.2019 - 11.2023

High School Diploma -

Boca Ciega High School
Gulfport, FL
08.2008 - 02.2011

Skills

Customer Service

Active Listening

Critical Thinking

Data Entry

Microsoft Excel

Microsoft Outlook

Appointment Scheduling

Administration Experience

Microsoft Word

Time Management Skills

Leadership Skills

Client Relations

Processing Orders

Problem Solving

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Flexible work hoursCareer advancementWork-life balanceCompany CultureWork from home option401k matchPaid sick leave

Summary

Results-oriented achiever with proven abilities to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Managed inventory and office budgeting for supplies for busy office of 60 employees.

Certification

Certificate of Cosmotology

Similar Profiles

CREATE PROFILE
Sierra NelsonData Entry