Associate of Arts - Business
Harrisburg Area Community College
2024.12 - 2027.05
Sierra Nelson
Data Entry
Lebanon,PA
Timeline
Salon Cosmetologist
Great Clips Hair Salon
2024.06 - Current
Customer Support Specialist
Harrisburg Consumer Services
2023.12 - 2024.06
No Degree - Certificate of Cosmetology
Cambridge Springs
2019.07 - 2023.11
Crew Member Team Leader
Speedway Gas Station
2016.08 - 2019.01
Office Assistant
Harrisburg School District
2013.04 - 2016.09
Data Entry Clerk
Harrisburg School District
2013.04 - 2016.09
Customer Support Associate
Harrisburg Connect
2011.03 - 2013.01
High School Diploma -
Boca Ciega High School
2008.08 - 2011.02
Work History
Salon Cosmetologist
Great Clips Hair Salon
2024.06 - Current
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Support Specialist
Harrisburg Consumer Services
2023.12 - 2024.06
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Crew Member Team Leader
Speedway Gas Station
2016.08 - 2019.01
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
Office Assistant
Harrisburg School District
2013.04 - 2016.09
- Maintaining accurate student files, updating information as needed and processing student registration paperwork.
- Greeting visitors, answering phone calls, directing inquiries to appropriate staff members and scheduling appointments.
- Communicating with parents, staff, and outside agencies via phone, email, and in person.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Data Entry Clerk
Harrisburg School District
2013.04 - 2016.09
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
Customer Support Associate
Harrisburg Connect
2011.03 - 2013.01
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Education
Associate of Arts - Business
Harrisburg Area Community College
Harrisburg, PA 2024.12 - 2027.05
No Degree - Certificate of Cosmetology
Cambridge Springs
Cambridge 2019.07 - 2023.11
High School Diploma -
Boca Ciega High School
Gulfport, FL 2008.08 - 2011.02
Skills
Customer Service
Active Listening
Critical Thinking
Data Entry
Microsoft Excel
Microsoft Outlook
Appointment Scheduling
Administration Experience
Microsoft Word
Time Management Skills
Leadership Skills
Client Relations
Processing Orders
Problem Solving
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Flexible work hoursCareer advancementWork-life balanceCompany CultureWork from home option401k matchPaid sick leaveSummary
Results-oriented achiever with proven abilities to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Managed inventory and office budgeting for supplies for busy office of 60 employees.
Certification
Certificate of Cosmotology