Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Newton

Phoenix,AZ

Summary

Results-driven Distribution Manager with expertise in logistics coordination, route optimization, and leading high-performing teams. Proven success in enhancing customer satisfaction through efficient delivery processes, while utilizing data-driven strategies to drive operational excellence. Skilled in fostering collaboration across teams to achieve continuous improvement.

Overview

9
9
years of professional experience

Work History

Distribution Manager

MFA LLC.
03.2022 - Current
  • Team Leadership & Development: Lead and manage a high-performing distribution team, recruiting, training, and mentoring staff to ensure optimal performance and adherence to company standards. Foster a collaborative and positive team environment that encourages accountability, growth, and success.
  • Logistics Oversight & Optimization: Oversee end-to-end logistics operations, including transportation, route planning, and execution. Implement advanced strategies for optimizing delivery routes, reducing fuel consumption, and enhancing delivery times, resulting in a more efficient and cost-effective operation.
  • Process Improvement: Continuously assess and refine distribution workflows to eliminate bottlenecks, streamline processes, and improve overall operational efficiency. Led initiatives that reduced distribution-related costs while improving service delivery times.
  • Issue Resolution & Customer Satisfaction: Proactively resolve distribution-related issues such as delays, damaged goods, and discrepancies. Work closely with customers and internal teams to ensure that challenges are addressed swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Compliance & Safety: Ensure strict adherence to all industry regulations, safety standards, and company policies. Conduct regular safety audits and training sessions to mitigate risks and ensure safe working conditions for all team members.
  • Data-Driven Decision Making: Utilize data to monitor and analyze key performance indicators (KPIs), including turnaround times, units sold/produced, and delivery accuracy. Prepare comprehensive reports for senior management, providing insights into operational performance, and areas for improvement.
  • Cross-Department Collaboration: Collaborate with sales, supply chain, inventory, production teams to ensure alignment on inventory needs, order fulfillment, and customer expectations. Work cross-functionally to resolve any issues that arise, ensuring smooth operations across all departments.
  • Technology & Systems Management: Leverage systems such as Dutchie, Leaflink, Treez, Excel, Teams, SOS, and Outlook to manage logistics, track inventory, and communicate effectively with team members and stakeholders. Continuously stay up-to-date on industry-specific tools and software to drive operational success.

AGM/Sales Floor Lead

Flower River Consulting LLC.
06.2020 - 03.2022
  • Product Consultation & Customer Education: Provided expert guidance to customers on a diverse range of products and services, tailoring recommendations based on individual preferences and needs. Delivered in-depth knowledge of product features, benefits, and usage to ensure informed purchasing decisions.
  • Operational Leadership & Regulatory Compliance: Directed daily store operations, ensuring adherence to all local, state, and company regulations. Maintained full compliance with industry laws and internal policies, ensuring accurate documentation, verification, and product tracking to uphold operational integrity.
  • Team Training & Staff Development: Led the recruitment, onboarding, and continuous training of staff, fostering professional development to enhance product knowledge, and customer service capabilities. Provided ongoing coaching and support, creating a positive work environment and improving overall team performance and service quality.
  • Financial Operations & Cash Handling: Managed daily cash register functions, including processing payments and ensuring all transactions were recorded accurately. Coordinated the preparation of bank deposits and reconciled cash drawers in compliance with financial protocols and company standards.
  • Customer Relationship Management & Service Excellence: Built and maintained strong, professional relationships with customers, offering personalized service to enhance satisfaction and foster customer loyalty. Addressed inquiries and concerns efficiently, ensuring a positive and welcoming environment that promoted repeat business.
  • Health & Safety Oversight: Ensured that all health and safety protocols were followed to maintain a safe working environment for both staff and customers. Led staff in maintaining cleanliness and organization within the store, adhering to safety standards and best practices in product handling and sanitation.
  • Industry Knowledge & Market Trends: Stayed informed on the latest industry trends and product innovations, using this knowledge to provide customers with updated recommendations and solutions. Contributed to positioning the store as a leader in customer service and product offering.

Customer Support Social Media Specialist 2

Albertsons Safeway Companies
08.2019 - 07.2020
  • Application Management & Optimization: Managed and maintained a suite of digital tools and platforms, including Cisco, Egain, CCA, ECHO, KB, and Hootsuite, to streamline communication, monitor customer interactions, and optimize social media workflows for efficiency.
  • Market Trend Analysis: Proactively monitored emerging trends in digital media and marketing to ensure the company's social media strategies were innovative and aligned with industry standards, keeping the brand ahead of the curve in a rapidly evolving landscape.
  • Strategic Social Media Campaigns: Developed and implemented comprehensive social media strategies to enhance brand awareness, engagement, and customer loyalty. Utilized platform-specific approaches to drive targeted outcomes, leading to measurable increases in follower growth and engagement metrics.
  • Content Creation & Oversight: Directed the creation, editing, and management of content across multiple social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube. Ensured consistent brand messaging and visually engaging content that resonated with diverse audiences.
  • Audience Segmentation & Campaign Execution: Conducted thorough analysis to identify key target audiences and develop detailed customer personas, tailoring campaigns to align with these insights. This resulted in the creation of personalized marketing content that effectively increased engagement and brand recognition.
  • Customer Engagement & Community Management: Actively engaged with users by monitoring, responding to, and resolving comments, inquiries, and messages across various social media channels. Prioritized exceptional customer service and relationship-building to foster positive brand sentiment and ensure high levels of customer satisfaction.

Customer Support Representative

Albertsons Safeway Companies
04.2018 - 08.2019
  • Inquiry Resolution & Information Sourcing: Efficiently responded to customer inquiries by identifying their needs, conducting detailed research, and providing accurate information to ensure clarity and customer satisfaction.
  • Technical Assistance & Troubleshooting: Delivered technical support to customers via phone and email, diagnosing issues, providing troubleshooting guidance, and resolving technical problems in a clear, effective manner.
  • Problem Resolution & Escalation: Addressed and resolved customer concerns by thoroughly understanding the issue, exploring potential solutions, and implementing the most effective approach. Unresolved issues were escalated to the appropriate team for prompt resolution.
  • Request Management & Transaction Processing: Managed customer requests by accurately clarifying the required information, processing transactions, and efficiently forwarding requests to relevant departments for fulfillment.
  • Database Management & Record-Keeping: Maintained an organized and up-to-date call center database by entering customer information and tracking interactions, ensuring accurate records for future reference.
  • Operational Support & Equipment Maintenance: Ensured the continuous operation of support equipment by adhering to established procedures and promptly reporting any technical malfunctions to minimize disruption and maintain high service standards.

Group Billing Coordinator Accounts Receivable

The Scottsdale Plaza Resort
12.2016 - 04.2018
  • Comprehensive Client Invoicing & Billing Management: Responsible for the accurate preparation and distribution of client invoices for services such as Food & Beverage, Audio Visual, Room Transfers, and Hotel Amenities. Ensured all charges were aligned with contractual agreements and service usage, maintaining high standards of accuracy and transparency.
  • Collections & Financial Reconciliation: Managed the collection of late and delinquent payments, coordinating directly with clients to resolve outstanding balances. Utilized strong communication and negotiation skills to expedite payments while preserving positive client relationships.
  • Expertise in Billing Software Systems: Proficient in utilizing industry-leading software, including Delphi, VisualOne, CVent, and Infogenesis, to process reservations, generate invoices, and maintain detailed financial records. Leveraged these tools to streamline billing processes and improve overall efficiency.
  • Comprehensive Billing Audits & Charge Verification: Regularly conducted in-depth audits of client and group billing charges to ensure complete accuracy, resolving any discrepancies between billed and actual services provided. This involved cross-referencing all charges and providing detailed reports for internal review and client inquiries.

Executive Administrative Assistant

The Scottsdale Plaza Resort
06.2016 - 12.2016
  • Confidential Record Management & Filing Systems: Developed and maintained efficient filing systems to safeguard confidential personnel information and business records, adhering to company policies and regulatory requirements. Ensured that sensitive documents were organized and accessible, enhancing data retrieval efficiency.
  • Office Correspondence & Documentation Procedures: Established and enforced standardized procedures for organizing office correspondence, including memorandums, agreements, and contracts. This ensured systematic storage and quick retrieval of essential documents, streamlining office operations.
  • Cross-Departmental Communication & Project Coordination: Acted as a liaison between departments, facilitating seamless communication to ensure timely completion of projects. Coordinated meetings and delivered key information to team members, enhancing interdepartmental collaboration and project efficiency.
  • Visitor Reception & Organizational Information: Greeted and assisted visitors upon arrival, providing direction to the appropriate personnel or department. Offered general information about the organization when necessary, ensuring a positive first impression and professional reception experience.

Sales Administrative Coordinator

The Scottsdale Plaza Resort
01.2016 - 06.2016
  • Purchase Order & Invoice Processing: Efficiently processed purchase orders and invoices for products, ensuring timely and accurate documentation and payment processing in accordance with company policies and supplier agreements.
  • Sales Team Support & Coordination: Provided comprehensive administrative support to the sales team by scheduling meetings, preparing documents, coordinating travel arrangements, and managing calendars to ensure smooth day-to-day operations and optimized time management.
  • Client Research & Market Analysis: Conducted detailed research on potential clients within assigned territories, gathering valuable market insights and identifying new business opportunities to support the sales team's growth objectives.
  • Data Compilation & Analysis: Compiled and organized data from various sources into comprehensive spreadsheets for analysis. Created detailed reports to assist in decision-making and help the sales team track performance metrics, client interactions, and sales forecasts.
  • Competitor Monitoring & Market Awareness: Monitored competitors' activities and industry trends to maintain a competitive edge in the market. Provided reports on competitive strategies, pricing models, and product offerings to help inform the sales team's approach and improve market positioning.
  • Meeting Support & Follow-up Actions: Attended sales meetings to take accurate and detailed minutes, ensuring that key discussions, decisions, and follow-up actions were properly documented and distributed to team members. Organized and tracked progress on action items to ensure timely execution and accountability.

Education

High School Diploma -

Girls Leadership Academy Of Arizona
Phoenix, AZ
12.2015

Some College (No Degree) - Business

Paradise Valley Community College

Skills

  • Transportation and route planning
  • Social media management
  • E-commerce management
  • Customer service
  • Sales strategy
  • Logistics coordination

Timeline

Distribution Manager

MFA LLC.
03.2022 - Current

AGM/Sales Floor Lead

Flower River Consulting LLC.
06.2020 - 03.2022

Customer Support Social Media Specialist 2

Albertsons Safeway Companies
08.2019 - 07.2020

Customer Support Representative

Albertsons Safeway Companies
04.2018 - 08.2019

Group Billing Coordinator Accounts Receivable

The Scottsdale Plaza Resort
12.2016 - 04.2018

Executive Administrative Assistant

The Scottsdale Plaza Resort
06.2016 - 12.2016

Sales Administrative Coordinator

The Scottsdale Plaza Resort
01.2016 - 06.2016

High School Diploma -

Girls Leadership Academy Of Arizona

Some College (No Degree) - Business

Paradise Valley Community College

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