Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Sierra Norby

Sierra Norby

Altoona,WI

Summary

Dynamic and compassionate Patient Care Nursing Assistant at Mayo Clinic Health System, skilled in vital signs monitoring and patient observation. Proven ability to enhance patient satisfaction through attentive care and effective communication. Adaptable team player with a strong background in customer service and a commitment to continuous learning and professional development.


Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.


Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.


Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Nursing Assistant

Mayo Clinic Health System
08.2024 - Current
  • Supported nursing staff by accurately obtaining and recording vital signs, reviewing medications/allergies, and promptly notifying nurses and doctors of any abnormal results.
  • Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
  • Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.

Shop Owner

Healthy & Wellness Coach
01.2020 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Coached, counseled and disciplined employees.
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Prepared annual budgets and monitored financial objectives.
  • Consulted with customers to assess needs and propose optimal solutions.

Barista

7 Brew
01.2022 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Sales Associate

Savers Thrift Store
01.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Altoona High School
Altoona, WI

Certification of Completion -

CVTC
Eau Claire

Currently Enrolled - Medical Administration & Management

University Wisconsin Madison
Online Remote
05-2027

Certification - Certified Nursing Assistant

CVTC
Eau Claire, WI
05-2022

Skills

  • Patient observation
  • Vital signs monitoring
  • Compassionate care
  • Professionalism and ethics
  • Healthcare software proficiency
  • First aid and CPR
  • Willingness to learn
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Patient care
  • Networking and partnerships
  • Pricing strategy
  • Business operations
  • Customer service background
  • Friendly and outgoing
  • Time management
  • Team player
  • Customer service

Accomplishments

  • Supervised team of 10 staff members.
  • National Honors Society
  • Quality Superuser Committee MCHS
  • Workflow committee MCHS
  • Best Buddies Club
  • Certified CNA
  • Engaged and getting married 2026!
  • Living in my own apartment and paying my own bills.
  • Bought my dream car in 2024!

Certification

  • CNA - Certified Nursing Assistant
  • CPCT/A - Patient Care Technician/Assistant
  • Licensed Health & Wellness Coach - 5 years
  • National Honors Society
  • Transfer Program CVTC - Associate of Arts through High School.

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Graphic Design
  • Backpacking and Hiking
  • Horseback Riding
  • Gym Workouts
  • Offering time and support to shelters for the homeless, women, and animals
  • Playing Sports
  • Drawing
  • Shopping
  • Hanging out with friends
  • Working!

Timeline

Patient Care Nursing Assistant

Mayo Clinic Health System
08.2024 - Current

Barista

7 Brew
01.2022 - 01.2023

Shop Owner

Healthy & Wellness Coach
01.2020 - Current

Sales Associate

Savers Thrift Store
01.2020 - 01.2021

Altoona High School

Certification of Completion -

CVTC

Currently Enrolled - Medical Administration & Management

University Wisconsin Madison

Certification - Certified Nursing Assistant

CVTC

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