Summary
Overview
Work History
Education
Skills
Timeline
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Sierra O'Brien

Lizella,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at GEICO. Skilled in hospitality services and data entry, I excel in high-pressure environments, ensuring quality control and guest relations management. My collaborative efforts have significantly improved service delivery and operational efficiency.

Overview

6
6
years of professional experience

Work History

Server

Buffalo's Southwest Cafe
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service Representative

GEICO, Government Employees Insurance
01.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed and updated databases to handle customer data.
  • Entered accurate data into database for policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Server

Buffalo's Southwest Cafe
08.2019 - 01.2021
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Ophthalmologist Tech

Retina Associates Of Middle Georgia
08.2018 - 08.2019
  • Collaborated with ophthalmologists to develop individualized treatment plans for patients with various eye conditions.
  • Supported overall clinic efficiency by managing inventory levels of supplies and medications required for daily operation.
  • Enhanced patient compliance with prescribed treatments through clear explanation of benefits, side effects, and proper usage techniques.
  • Assisted in surgical procedures, ensuring a safe and efficient environment for patients and staff.

Education

Associate of Applied Science - Orthotics And Prosthetics

Central Georgia Technical College
Macon, GA
05.2020

High School Diploma -

Crawford County High School
Roberta, GA
05.2018

Skills

  • Strong Work Ethic
  • Hospitality service expertise
  • Quality Control
  • Suggestive Selling
  • Guest Relations Management
  • Record Data Entry
  • Documentation
  • Hospitality services
  • Customer Satisfaction

Timeline

Server

Buffalo's Southwest Cafe
02.2022 - Current

Customer Service Representative

GEICO, Government Employees Insurance
01.2021 - 02.2022

Server

Buffalo's Southwest Cafe
08.2019 - 01.2021

Ophthalmologist Tech

Retina Associates Of Middle Georgia
08.2018 - 08.2019

Associate of Applied Science - Orthotics And Prosthetics

Central Georgia Technical College

High School Diploma -

Crawford County High School

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Sierra O'Brien