Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra O’Dell

Wesley Chapel,FL

Summary

Dedicated and versatile professional with outstanding customer service skills and motivated to maintain customer satisfaction always. Seeking to transfer cross-functional administrative skills to an established professional organization. Customer Service: Effectively meets Customers’ needs and builds productive relationships. Team- Oriented: Works collaboratively to provide quality service. Administrative skills: Typing speed 55 WPM Ability and Skills My abilities are to work hard in a timely and professional while completed all assigned tasks. I am great at multitasking and time management. I communicate well with others and provide a high level of professionalism. My skills are up to date with today’s technology. I have experience with several different computer programs that were specific for previous work experience. I adapt well to a changing working environment and maintains impeccable attention to detail. Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

11
11
years of professional experience

Work History

Receptionist

DPMG Doctors Pain Management Group
09.2019 - Current
  • Schedule and follow-up on appointments for therapy, treatments, and doctor visits
  • Update charts with therapies and treatments performed per visit to insure proper billing for patient visits
  • Handle attorney calls for status updates and treatments performed in office
  • Marketing with other physician offices, imaging centers, attorney’s and potential clients.

Receptionist

Ambiance Home Health Agency
11.2017 - 07.2018
  • Answer incoming calls and routed to appropriate party
  • Scheduled visits for Nurses and Therapist for patient care
  • Faxed patients’ medical orders to appropriate medical facility for referrals or treatments
  • Prepare NTUC documents and fax them to primary care physicians.

Move Coordinator

Zippy Shell
05.2017 - 10.2017
  • Provided excellent customer service taking in bound calls from potential customers
  • Schedule delivery and handled logistics of the customers move
  • Ensuring customers have proper number of containers needed to secure personal belongings
  • Created invoices, secured payments, and updated accounts with payment details
  • Handled any problems and provided quick resolutions to better assist with the moving process for customers.

Sales Associate/Pharmacy Cashier

CVS Pharmacy
11.2016 - 05.2017
  • Assisted customers with purchases and returns
  • Promoted store products and up-sales
  • Assisted in Pharmacy checking customers in and out while updating software system.

Customer Service Representative/Collector

Mercantile Adjustment Bureau
09.2013 - 08.2014
  • Assist account holders with past due accounts and bring them current
  • Verify all customer information associated to the account on file
  • Addressed all customer concerns and questions about their accounts while maintaining current records on customer accounts.

Sales Associate

Charlotte Russe
10.2012 - 02.2013

Education

Diploma -

Chamberlin High School
Tampa, FL
2012

Skills

  • Greeting and Seating Clients
  • Organization Skills
  • Telephone Skills
  • Office Administration
  • Appointment Scheduling
  • Complaint Resolution
  • Stocking and Replenishing
  • Problem-Solving Abilities

Timeline

Receptionist

DPMG Doctors Pain Management Group
09.2019 - Current

Receptionist

Ambiance Home Health Agency
11.2017 - 07.2018

Move Coordinator

Zippy Shell
05.2017 - 10.2017

Sales Associate/Pharmacy Cashier

CVS Pharmacy
11.2016 - 05.2017

Customer Service Representative/Collector

Mercantile Adjustment Bureau
09.2013 - 08.2014

Sales Associate

Charlotte Russe
10.2012 - 02.2013

Diploma -

Chamberlin High School
Sierra O’Dell