Sierra Odell
Jackson,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
America's Preferred Home Warranty
11.2020 - Current
- Responded to telephone inquiries and complaints following standard operating procedures
- Navigated multiple computer systems and applications and utilized search tools to find information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Greeted and informed customers of products, fostering positive store experiences
- Built and maintained positive working relationships with co-workers
- Maintained inventory and store visual presentation to meet customer needs
- Provided efficient and courteous service to customers
- Performed cleaning tasks, keeping store neat and organized
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Followed checklist to complete retail store opening and closing activities
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Utilized automated systems to log and retrieve call information
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Cashier
Dollar General
10.2018 - 01.2021
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Disinfected and cleaning of store/bathrooms.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Sales Associate
JCPenney
10.2018 - 01.2019
Customer Service Representative
Alorica
03.2017 - 07.2017
- Addressed customers courteously using suitable methods and problem-solving skills
Assembly Line Worker
TAC
09.2015 - 12.2016
- Followed standard operating procedures to meet quality requirements
- Fed machine with components and manipulated at different locations in machinery
- Rotated through all tasks required in particular production process
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Processed cash, check and credit cards for customer purchases
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Promoted visual presentation standards by keeping store replenished
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
Cashier/Customer Service
Walmart
04.2013 - 06.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Cleaned and disinfected work area.
Sales Associate
Meijer
08.2012 - 01.2013
Education
High School -
Michigan Center Jr/Sr High School
Michigan Center, MI06.2011
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Active Listening
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Sweeping and Mopping
- Cleaning and sanitizing
- Customer Service
Timeline
Customer Service Representative
America's Preferred Home Warranty
11.2020 - Current
Cashier
Dollar General
10.2018 - 01.2021
Sales Associate
JCPenney
10.2018 - 01.2019
Customer Service Representative
Alorica
03.2017 - 07.2017
Assembly Line Worker
TAC
09.2015 - 12.2016
Cashier/Customer Service
Walmart
04.2013 - 06.2014
Sales Associate
Meijer
08.2012 - 01.2013
High School -
Michigan Center Jr/Sr High School
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