Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Ojo

Plano,TX

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Vulnerability Analyst

Capital One
07.2024 - Current
  • Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities
  • Assists the Service Desk team with high levels of call flow and responded to technical support needs to increase productivity by 75%.
  • Maintains up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
  • Implements multi-factor authentication measures, strengthening overall network defenses against unauthorized access attempts.
  • Conducts regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures.
  • Advocates for regular security updates and patches across all systems, maintaining robust defense against emerging threats.

Help Desk Analyst

SafeRent Solutions
07.2023 - 07.2024
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Used ticketing systems to manage and process support actions and requests
  • Provided basic end-user troubleshooting and desktop support
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience

Desktop Technician

Nationstar Mortgage/Mr. Cooper
06.2022 - 12.2022
  • Assisted staff with installation, configuration, and ongoing usability of desktop computers, Citrix thin clients, peripheral equipment and software within established standards and guidelines
  • Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
  • Interacted with numerous computer platforms in multilayered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
  • Recommended and/or performs upgrades on systems to ensure longevity

Education

Associate of Applied Science - Information Technology

Dallas College
Farmers Branch, TX
02.2022 - 8 2024

Associate of Applied Science - Computer Networking

Texas State Technical College
Waco, TX
08.2013 - 5 2015

Skills

Ticketing System (ServiceNow, Jira)

VPN (Cisco AnyConnect, Zscaler, Cloudflare, GlobalProtect)

Active Directory (Cloud & On Prem)

Remoting Services (LogMeIn, GoTo Assist, Remote Help, Teramind, Zoom)

Frameworks (Cyber Kill Chain, Diamond Model, MITRE ATT&CK)

Networking Tools (Wireshark)

Scripting (PowerShell)

Vulnerability Assessment (Nmap, Qualys)

Incident Response & Threat Analysis (Splunk)

Identity & Access Management (PingID, BeyondTrust)

Proxy Web Server (Symantec WSS)

Certification

CompTIA Security+

Timeline

CompTIA CYSA+

08-2025

CompTIA Security+

04-2025

Vulnerability Analyst

Capital One
07.2024 - Current

Help Desk Analyst

SafeRent Solutions
07.2023 - 07.2024

Desktop Technician

Nationstar Mortgage/Mr. Cooper
06.2022 - 12.2022

Associate of Applied Science - Information Technology

Dallas College
02.2022 - 8 2024

Associate of Applied Science - Computer Networking

Texas State Technical College
08.2013 - 5 2015

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Sierra Ojo