Sierra Oneal
Montgomery,Alabama
Summary
Healthcare professional with robust background in patient registration and administrative support. Known for efficient patient intake management and accurate data handling, ensuring seamless operational flow. Collaborative team player focused on achieving results and adapting to dynamic healthcare environments, with strong interpersonal and organizational skills.
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
Baptist Health Medical Center
06.2023 - Current
- Managed patient registration processes to ensure accurate data capture and compliance with healthcare regulations.
- Coordinated front-desk operations, facilitating seamless patient flow and minimizing wait times.
- Trained new staff on registration protocols and electronic health record systems for improved efficiency.
- Implemented process improvements that enhanced the accuracy of patient information entry by 15%.
- Oversaw patient check-in procedures, ensuring adherence to organizational policies and enhancing patient satisfaction scores.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Collaborated with medical staff to resolve discrepancies in patient records promptly and effectively.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Patient Care Coordinator
Jackson Hospital
01.2022 - 09.2022
- Coordinated patient appointments, ensuring timely access to care and reducing wait times.
- Managed electronic health records, maintaining accuracy and compliance with privacy regulations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
Line Assembler
Hyundai Motor Manufacturing Alabama
11.2020 - 11.2021
- Boxed, labeled and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assembled components according to specifications, ensuring high-quality standards.
- Operated machinery and tools safely, adhering to all safety protocols.
Banking Specialist-CSR
SYKES
12.2017 - 11.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Medical Administrative Assistant
American Family Care
05.2015 - 12.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms.
- Obtained pre- and post-treatment vital signs and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Checked patient insurance, demographic and health history to keep information current.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated medical records and documentation for compliance with regulatory standards.
Education
Certified Medical Assistant -
JES HEALTH SERVICES
Montgomery, AL07.2020
High School Diploma - General Studies
Moore Street School
Dublin, Ga05.2014
Skills
- EMR / EHR
- Compassionate
- Patient Scheduling
- CPR
- Adaptable
- Payment collection
- Efficient and reliable team player
- Administering Medication
- First Aid and Safety
- Written Communication
- Flexible and Adaptable
- Time Management
- Multitasking Abilities
- Clerical Support
- Excellent Communication
- Client Communication
- Quality Assurance Controls
- Professional Telephone Voice
- Customer support
- Patient registration
- Front-desk operations
- Electronic health records
- HIPAA compliance
- Customer service
- Insurance verification
- Payment processing
- Appointment scheduling
- Data entry accuracy
- Process improvement
- Patient flow management
- Staff training programs
- Referral coordination
- Communication skills
- Team collaboration
- Medical record management
- Confidentiality standards
- Patient satisfaction enhancement
- Strong organization
- Patient scheduling
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Team building
- Quality assurance
Timeline
Patient Registration Specialist
Baptist Health Medical Center
06.2023 - Current
Patient Care Coordinator
Jackson Hospital
01.2022 - 09.2022
Line Assembler
Hyundai Motor Manufacturing Alabama
11.2020 - 11.2021
Banking Specialist-CSR
SYKES
12.2017 - 11.2020
Medical Administrative Assistant
American Family Care
05.2015 - 12.2017
High School Diploma - General Studies
Moore Street School
Certified Medical Assistant -
JES HEALTH SERVICES