Sierra Painter
Nipomo,CA
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hampton Inn Suites
08.2024 - 12.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Housekeeper Manager
Hampton Inn
11.2015 - Current
- Providing excellent customer service to insure guest have a positive experience
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. When needed.
Housekeeper
Kon Tikki Inn
05.2014 - 11.2015
- Providing excellent customer service to insure guest have a positive experience
- Assisting guest with individual needs i.e
- Luggage, towels, direction and other amenities
- Cleaning and preparing rooms for the next guest when guest check out
- Removing and replacing linens, folding towels and remaking the bed
- Thoroughly cleaning bathrooms i.e
- Mirrors, toilet, shower, vanity and floor
- Cleaning sliding glass doors, patio furniture, wiping railings and cleaning hallways
- Maintain cleanliness in lobby i.e
- Cleaning glass, clean floors, dusting, etc
- Launder the towels and sheets
Education
Graduated -
Lopez High School
06.2014
Skills
- Hard working and efficient
- Able to clean rooms in a timely manner
- Able to stand long periods of time
- Attention to detail when cleaning
- Able to take direction and work with others as a team
- Customer service
- Problem-solving skills
- Credit and cash payments
- Guest accommodations
Timeline
Front Desk Agent
Hampton Inn Suites
08.2024 - 12.2024
Housekeeper Manager
Hampton Inn
11.2015 - Current
Housekeeper
Kon Tikki Inn
05.2014 - 11.2015
Graduated -
Lopez High School
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