Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Parker

Atlanta,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Software Developer Intern

MORGAN STANLEY
08.2022 - 07.2023
  • Tested and deployed scalable and highly available software products.
  • Wrote clear, clean code for various projects.
  • Developed thorough understanding of software development life cycle through hands-on experience.
  • Used DevOps principles to automate software.
  • Utilized Git commands for version control and Agile methodologies in structured work environment using Jira/Kanban.
  • Collaborated with team members to design, develop, and launch user-friendly software product.

Guest Experience/Customer Service Representative

STATE FARM ARENA
10.2018 - 01.2023
    • Delivered exceptional customer service to patrons attending events at State Farm Arena, ensuring a positive and memorable experience for all guests
    • Managed guest inquiries, comments, and concerns promptly and effectively, resolving issues to satisfaction and maintaining high levels of guest satisfaction
    • Investigated and resolved accounting, service and delivery concerns.
    • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Provided primary customer support to internal and external customers.

IT Help Desk Analyst Intern

IB THOMAS NURSING INSTITUTE
03.2021 - 03.2022
  • Provided first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity
  • Utilized strong customer service skills to ensure timely and effective problem resolution
  • Collaborated with cross-functional teams to escalate and resolve complex technical issues
  • Assisted in setup and configuration of user accounts, email, and peripheral devices
  • Maintained accurate and detailed records of support interactions and solutions in ticketing system
  • Conducted troubleshooting and diagnosis of technical issues, both remotely and on-site.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science - Computer And Information Sciences

Georgia State University
Atlanta, GA
05.2026

Information Technology Certificate -

ATLANTA METROPOLITAN STATE COLLEGE
Atlanta, GA

Professional Skills Training -

YEAR UP
Atlanta, GA

Skills

    • Source and Version Control: Git, GitHub
    • Programming Languages: JavaScript, HTML, CSS
    • Troubleshooting
    • Teamwork and Collaboration
    • Creative Problem-Solving
    • JIRA
    • Adaptability
      • Customer Service
      • JS Frameworks: React, Angular, Vue
      • Agile
      • Microsoft365
      • ServiceNow
      • Data Entry

Timeline

Software Developer Intern

MORGAN STANLEY
08.2022 - 07.2023

IT Help Desk Analyst Intern

IB THOMAS NURSING INSTITUTE
03.2021 - 03.2022

Guest Experience/Customer Service Representative

STATE FARM ARENA
10.2018 - 01.2023

Bachelor of Science - Computer And Information Sciences

Georgia State University

Information Technology Certificate -

ATLANTA METROPOLITAN STATE COLLEGE

Professional Skills Training -

YEAR UP

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Sierra Parker