Sierra Patino
Roy,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Supervisory Clerk
Internal Revenue Service, IRS
2023.05 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
PAINT AND MILLWORKS SUPERVISOR
THE HOME DEPOT
2022.06 - 2023.06
- Supervised a team of paint and millworks associates, providing guidance, training, and performance feedback to ensure efficient operations and exceptional customer service
- Implemented strategies to optimize inventory management, resulting in a 15% reduction in stockouts and improved product availability
- Coordinated with vendors and suppliers to maintain stock levels, negotiate pricing, and resolve any delivery or quality issues
- Provided expert advice and guidance to customers on paint selection, color matching, and millworks products
- Conducted regular training sessions on product knowledge, safety protocols, and customer service best practices.
HR SUPERVISOR
THE HOME DEPOT
2022.02 - 2022.06
- Led a team of HR specialists, overseeing all aspects of HR operations including employee relations, recruitment, onboarding, performance management, and policy development
- Developed and implemented effective recruitment strategies resulting in a 30% reduction in time-to-fill for vacant positions
- Conducted investigations and provided guidance on disciplinary actions, ensuring compliance with company policies and legal requirements
- Collaborated with senior management to develop and implement employee engagement initiatives, resulting in a 15% increase in employee satisfaction
- Coordinated training programs to enhance employee skills and knowledge, fostering professional growth and development
- Managed full-cycle recruitment process, including job postings, candidate screening, interviewing, and selection
- Developed and implemented performance management processes, including goal setting, performance evaluations, and employee development plans
- Provided guidance and support to managers and employees on HR policies, procedures, and compliance-related matters
- Conducted investigations into employee complaints and grievances, ensuring fair and equitable resolution
- Assisted in the development and implementation of HR policies and procedures to align with company objectives and legal requirements.
CUSTOMER SERVICE LEAD
THE HOME DEPOT
2021.02 - 2022.02
- Successfully led a team of 12 customer service representatives, fostering a positive and collaborative work environment
- Implemented training programs and conducted regular coaching sessions to enhance team members' product knowledge and customer service skills
- Developed and implemented customer service procedures, resulting in a 20% improvement in response time and customer satisfaction ratings
- Managed escalated customer inquiries and resolved complex issues to ensure customer retention and loyalty
- Collaborated with store management to optimize customer service processes, resulting in increased operational efficiency.
CASHIER
THE HOME DEPOT
2020.10 - 2021.02
- Greeted customers, provided assistance, and answered inquiries about products, services, and store promotions
- Operated cash register and processed transactions, ensuring accuracy in pricing, discounts, and payment methods
- Balanced cash drawer at the beginning and end of each shift, reconciling any discrepancies and following proper cash handling procedures
- Handled customer returns and exchanges, issuing refunds or store credits while adhering to company policies
- Resolved customer complaints and concerns promptly, escalating issues to management when necessary
- Maintained clean and organized checkout areas, including stocking bags, maintaining supplies, and sanitizing surfaces
- Collaborated with other team members to ensure efficient store operations and meet customer needs
- Participated in training programs and workshops to enhance product knowledge, customer service skills, and cashiering abilities.
Education
High School Diploma -
George Washington Adult Education
Ogden, UT02.2020
Skills
- Spreadsheet development
- Cash Management
- Correspondence Writing
- File Maintenance
- Administrative Support
- Research
- Customer Satisfaction
- Meeting Coordination
- Schedule and calendar management
- Database Management
- Document Management
Timeline
Supervisory Clerk
Internal Revenue Service, IRS
2023.05 - Current
PAINT AND MILLWORKS SUPERVISOR
THE HOME DEPOT
2022.06 - 2023.06
HR SUPERVISOR
THE HOME DEPOT
2022.02 - 2022.06
CUSTOMER SERVICE LEAD
THE HOME DEPOT
2021.02 - 2022.02
CASHIER
THE HOME DEPOT
2020.10 - 2021.02
High School Diploma -
George Washington Adult Education
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