Sierra Patterson
4415 Raleigh Avenue,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cosmo Smiles Dental
Arlington, VA
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Completed 100+ routine follow up calls per month.
- Managed social media and marketing teams.
Cashier/Retail Sales Associate
Victoria's Secret & PINK
Fredericksburg, VA
06.2024 - 02.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Server
The Cracker Barrel
Fredericksburg, VA
08.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Awarded the honor of having my name engraved on the restaurant's public plaque, celebrating my commitment to excellence in hospitality and dedication to the team's success.
Front Desk Scheduler
Medical Massage Clinic
Fredericksburg, VA
11.2021 - 11.2022
- Organized essential documents to maintain an efficient filing system for easy access to records when required.
- Answered hone calls regarding business inquiries, obtaining digital gift cards, and confidentially discussing patient records and concerns.
- Optimized room availability by closely monitoring reservations and coordinating with therapists regarding room readiness.
- Participated in regular team meetings, sharing feedback and suggestions to continuously improve front desk operations.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Maintained a clean and organized workspace which contributed positively towards the professional image of the Front Desk department.
- Effectively opened and closed the office.
Hostess
Legends Bar and Grille
Spotsylvania, VA
05.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Front Desk Receptionist
Gold’s Gym
Fredericksburg, VA
05.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced security by monitoring visitor access and issuing equiptment according to company protocols.
Lifeguard (Seasonal)
Millenium Pool Management
Spotsylvania, VA
08.2018 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Allied Health Science
Radford University
Radford, VASkills
- Event coordinating
- HIPAA compliance
- Meeting preparation
- Organizational skills
- Appointment scheduling
- Attention to detail
- Upselling Merchandise
- Social media management
- Medical data collection
Certification
CPR/AED Certified, American Red Cross
Timeline
Patient Care Coordinator
Cosmo Smiles Dental
11.2024 - Current
Cashier/Retail Sales Associate
Victoria's Secret & PINK
06.2024 - 02.2025
Server
The Cracker Barrel
08.2023 - 05.2024
Front Desk Scheduler
Medical Massage Clinic
11.2021 - 11.2022
Hostess
Legends Bar and Grille
05.2021 - 02.2022
Front Desk Receptionist
Gold’s Gym
05.2021 - 07.2021
Lifeguard (Seasonal)
Millenium Pool Management
08.2018 - 09.2020
Allied Health Science
Radford University