Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Paxton

Charleston

Summary

Dynamic professional with a proven track record at Express Employment, excelling in customer support and problem-solving. Mastered software systems to enhance call efficiency and streamline processes, significantly reducing wait times. Adept at managing high call volumes while ensuring client satisfaction through effective communication and timely issue resolution.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Express Employment
05.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Central Scheduler

CAMC
09.2023 - 02.2024
  • Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
  • Processed forms required for insurance approvals and scheduled procedures.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Streamlined patient intake processes, minimizing delays during check-in or registration procedures.
  • Implemented a user-friendly online booking system, increasing convenience for patients and reducing phone call volume.
  • Reduced patient wait times with accurate and timely appointment scheduling.
  • Scheduled patients for tests and consultations.

Education

High School Diploma -

Calhoun High School
Grantsville, WV
05-2015

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center operations
  • Customer communications

Timeline

Call Center Representative

Express Employment
05.2024 - Current

Central Scheduler

CAMC
09.2023 - 02.2024

High School Diploma -

Calhoun High School
Sierra Paxton