Sierra Payne
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Loanstar Title Loan
08.2023 - Current
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Streamlined debt collection processes for increased efficiency in the workplace.
Property Manager KTP
Public Storage
09.2013 - 08.2023
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Completed lease applications and verifications, notifying prospects of results.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Sales Associate/Wireless Consultant
Radio ShackRadio Shack
08.2012 - 08.2013
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Educated customers about policies, contracts and payment amounts.
- Updated client account information.
- Responded to client requests via email, phone and in person.
Eligibility Service Clerk
Department of Social Services
11.2011 - 07.2012
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Managed intake of new claims and performed routine follow-ups.
- Gathered financial information from clients regarding income, assets and debts.
- Entered client information and files into databases for further review and tracking.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Reviewed applications to verify client information and resolve discrepancies.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
GED Diploma - Development
Houston Community College
Houston, TX05.2010
Skills
- Skilled multi-tasker
- Microsoft Office
- Good work ethic
- Multitasking
- Flexible schedule
- Planning & organizing
- Data management
Accomplishments
- Recognized as Circle of Excellence for outstanding performance and team contributions in the district.
- Consistently maintained high customer satisfaction ratings.
Timeline
Customer Service Representative
Loanstar Title Loan
08.2023 - Current
Property Manager KTP
Public Storage
09.2013 - 08.2023
Sales Associate/Wireless Consultant
Radio ShackRadio Shack
08.2012 - 08.2013
Eligibility Service Clerk
Department of Social Services
11.2011 - 07.2012
GED Diploma - Development
Houston Community College
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