Sierra Rucker
Newport,AR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
1st Choice Home Care
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Domestic Violence Advocate
White River Women Shelter
01.2020 - 05.2022
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended over 90 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative
Teleperformance
03.2019 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Private Caregiver
DR Chahaun
10.2014 - 09.2021
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
High School Diploma -
Newport High School
Newport, AR05.2014
Skills
- Tax Software
- Sales Plan Implementation
- 10-Key Proficiency
- Microsoft Access
- Customer Service
- Google Docs
- Intuit QuickBooks
- Data Management
- Multitasking and Time Management
- Database Organization
- Service-Orientation
- Accounting Techniques
- Data Entry Documentation
Timeline
Administrative Assistant
1st Choice Home Care
09.2021 - Current
Domestic Violence Advocate
White River Women Shelter
01.2020 - 05.2022
Customer Service Representative
Teleperformance
03.2019 - 09.2021
Private Caregiver
DR Chahaun
10.2014 - 09.2021
High School Diploma -
Newport High School