Sierra Pollard
Dothan
Summary
! am a customer focused professional with positive and friendly demeanor. Strong attention to detail, excellent customer service skills, effective communication skills and solid history of tackling diverse and challenging situations. Self-motivated and adept to learning new processes quickly. Offering ten years of experience in the Customer Support Industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mentor
PNC Bank
01.2024 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Sales Representative
PNC Bank
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Progressive
11.2020 - 04.2022
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
Warehouse Packer
Oncology Supply
02.2017 - 11.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
Associate of Applied Science - Criminal Justice
George C Wallace Community College
Dothan, AL05.2021
Skills
- Teamwork and Collaboration
- Effective Leadership
- Team Collaboration
- Organization
- Customer Focused
- Inbound/Outbound Calls
- Proficient in all Microsoft Products
- Excellent Customer Service
Certification
Strategic Human Resources and Management
Legal Office Adminstration
Timeline
Mentor
PNC Bank
01.2024 - Current
Sales Representative
PNC Bank
04.2022 - Current
Sales Representative
Progressive
11.2020 - 04.2022
Warehouse Packer
Oncology Supply
02.2017 - 11.2020
Associate of Applied Science - Criminal Justice
George C Wallace Community College