Sierra Porter
Front Royal,VA
Summary
Highly motivated individual with experience in Human Resource operations, recruitment, and compliance. Expert in overseeing onboarding and offboarding processes, managing employee information, and conducting performance reviews. Ability to ensure compliance with applicable laws, regarding Employee Relations, Payroll Processing, and Benefits. Adept at delivering world-class recruiting, onboarding, and training experiences. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employees.
Overview
11
11
years of professional experience
Work History
Account Manager
Mission Lane
Richmond, VA
01.2022 - Current
- Accepted and processed customer payments and applied toward account balances.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Participated in training sessions related to new technologies used by the company's collections department.
- Processed payments over phone and set up recurring drafts.
- Recorded information about status of collection efforts.
- Contacted customers and explained debt management to encourage timely debt payments.
Benefit Program Specialist II
Frederick County Department of Social Services
Winchester, VA
12.2020 - 04.2021
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Assisted with applications for government benefits such as Medicaid, SNAP, and Energy Assistance.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
Benefit Program Specialist II
Warren County Department of Social Services
Front Royal, VA
12.2019 - 10.2020
- Assisted clients in navigating various community resources such as food stamps, medical assistance, and energy assistance.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Participated in staff meetings to discuss cases and program updates.
- Collaborated with other departments within the organization in order to resolve issues relating to program eligibility requirements.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Maintained up-to-date knowledge of state and federal regulations pertaining to program eligibility.
Benefit Program Specialist II
Frederick County Department of Social Services
Winchester, VA
06.2019 - 12.2019
- Provided initial and ongoing SNAP and Medicaid case management
- Conducted eligibility interviews by phone and in person
- Used government systems to verify income, employment, and citizenship.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility, SNAP eligibility, and eligibility for Energy Assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details to patients with kindness and respect.
- Processed requests for changes in existing benefit cases.
Benefit Program Specialist I
Warren County Department of Social Services
Front Royal, VA
07.2018 - 06.2019
- Coordinated benefits processing, including enrollments, terminations and renewals.
- Collaborated with other departments within the organization in order to resolve issues relating to Medicaid eligibility requirements.
- Maintained up-to-date knowledge of state and federal regulations pertaining to benefit program eligibility.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination reported by state information system and applicants.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
Human Resources Coordinator
Home Instead Senior Care Home
Winchester, VA
11.2017 - 06.2018
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Initialized background checks for potential new hires.
- Conducted employment verification and background investigation to facilitate hiring process.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Assisted in developing training programs for staff members.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Worked closely with HR teams on initiatives aimed at improving morale amongst employees.
Human Resources Specialist
Coralette's Creations
Richmond, VA
10.2012 - 11.2017
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Drafted offer letters and employment contracts according to company guidelines.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Provided guidance to managers on disciplinary action and performance management.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted orientation sessions to introduce company policies and procedures.
- Conducted exit interviews with departing employees to assess satisfaction levels with the onboarding experience.
- Addressed harassment allegations, work complaints or other employee concerns.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Tracked employee vacation, personal and sick leave earnings and use.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Experienced using ADP, Workday, Greenhouse, and Kronos Workforce.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Managed labor relation activities, such as grievance counseling.
- Hired employees and processed hiring-related paperwork, including I-9, background checks, and drug screening.
Education
MBA -
Western Governors University
Salt Lake City, UT08-2023
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01-2021
Associate of Science - Business Administration
Virginia College - Birmingham
Birmingham, AL12-2013
Skills
- Personnel Records Maintenance
- Employee Relations
- Compensation/Payroll
- HR Policies
- Affirmative Action Compliance
- Benefits Administration
- Talent Management
- New Hire Orientation
- Recruitment Management
- Employee Onboarding
- Scheduling
Timeline
Account Manager
Mission Lane
01.2022 - Current
Benefit Program Specialist II
Frederick County Department of Social Services
12.2020 - 04.2021
Benefit Program Specialist II
Warren County Department of Social Services
12.2019 - 10.2020
Benefit Program Specialist II
Frederick County Department of Social Services
06.2019 - 12.2019
Benefit Program Specialist I
Warren County Department of Social Services
07.2018 - 06.2019
Human Resources Coordinator
Home Instead Senior Care Home
11.2017 - 06.2018
Human Resources Specialist
Coralette's Creations
10.2012 - 11.2017
MBA -
Western Governors University
Bachelor of Science - Business Management
Western Governors University
Associate of Science - Business Administration
Virginia College - Birmingham
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