Sierra Porter

Supported the service department while training as a Service Advisor, taking on key responsibilities typically assigned to that role. Served as the first point of contact for customers, scheduled service appointments, conducted initial vehicle intake, and prepared repair orders when service advisors were unavailable. Collaborated closely with certified Service Advisors and technicians to ensure clear communication and timely service. Gained hands-on experience in customer service, vehicle diagnostics, upselling recommended maintenance, and using dealership management software. Also played a key role in helping the company’s Mobile Service department improve its regional performance ranking from 204 to 19, through enhanced coordination, responsiveness, and customer care. Proven ability to manage a fast-paced environment, maintain customer satisfaction, and support department efficiency.