Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Postell

Danville,IN

Summary

Customer service professional with over 10 years of experience in client relationship management and service support. Demonstrated ability to resolve issues efficiently, leading to increased customer satisfaction. Skilled in conflict mediation and time management, contributing to overall team performance. Seeking to leverage expertise in psychological assessment and therapeutic techniques in a mental health counseling role.

Overview

10
10
years of professional experience

Work History

Payroll Coordinator

Paychex Inc
Indianapolis, IN
07.2023 - Current
  • Generated various reports from the HRIS system relating to vacation accruals, sick leave balances.
  • Managed payroll taxes and deductions, including 401 contributions, health insurance premiums, garnishments.
  • Coordinated with external vendors providing services related to payroll processing such as direct deposit setup or third party benefits administration.
  • Assisted with year-end reporting processes such as W-2 forms and 1099s.
  • Conducted periodic audits of payroll data to ensure accuracy of payments and deductions.
  • Resolved discrepancies between employee wages and tax withholding amounts reported on W-2s.

Client Service Coordinator

Lamco Finishers
Indianapolis, IN
03.2022 - 05.2023
  • Effectively communicated with clients and assisted in person and over the phone in financial
    transactions, servies, meetings, and other responsibilities required by the company.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Setup and maintained client management system used to compile client appointment information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
    service.
  • Provided accurate, detailed and immediate information to clients. Engaged in conversation to
    understand client needs and goals.
  • Responded to specific client request and concerns. Asked questions to clarify requests/concerns
    and take necessary actions to respond in a timely manner, or escalate client request to the
    appropriate parties within the organization.

Client Services Coordinator

Stericycle
Indianapolis, IN
12.2019 - 02.2022
  • Effectively communicated with clients and assisted in person and over the phone in financial transactions, servies, meetings, and other responsibilities required by the company.
  • Setup and maintained client management system used to compile client appointment information.
  • Facilitated daily meetings to ensure needs and services were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to client queries, resolved client concerns and understanding clients needs.
  • Provided accurate, detailed and immediate information to clients. Engaged in conversation to understand client needs and goals.
  • Responded to specific client request and concerns. Asked questions to clarify requests/concerns and take necessary actions to respond in a timely manner, or escalate client request to the appropriate parties within the organization.

WFM Intraday Specialist

Stericycle
Indianapolis , IN
09.2018 - 11.2019
  • Monitoring queues
  • Reallocating resources
  • Making last minute schedule adjustments and the re-forecast of call volumes.
  • Real Time Management Activities - Identified and coordinated real - time phone/non phone activities such as overtime, meetings, training, and special projects. Planned all training, project time, and off phone activities, and special events and input into WFM tool to ensure an accurate view of staffing availability.
  • RTM Schedules - Identified changes in call volume and adjusted resources according to meet the service level goals. Optimized scheduled breaks and lunches as resource requirements change. Recommended real time schedule changes and identified efficiency opportunities.
  • Processed preplanned time off requests based on the needs of the business.
  • Administer the call centers vacation and personal day allocation including annual and month to month management of allotments and approvals.
  • Reporting - provided reporting on absenteeism and schedule deviations while identifying trends and potential resolutions.
  • Analysis - Determined appropriate time for re-forecasts throughout the day to allow for appropriate shifts in workload and calls based upon volume, available staff and other business influences.

Customer Service Representative

Stericycle
Indianapolis, IN
07.2015 - 09.2018
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Science - Psychology

Indiana Wesleyan University
Marion, IN
07-2025

Skills

  • Communication skills
  • Empathy and understanding
  • Attention to detail
  • Adaptability
  • Team collaboration
  • Active listening
  • Time management
  • Critical thinking
  • Research proficiency

Timeline

Payroll Coordinator

Paychex Inc
07.2023 - Current

Client Service Coordinator

Lamco Finishers
03.2022 - 05.2023

Client Services Coordinator

Stericycle
12.2019 - 02.2022

WFM Intraday Specialist

Stericycle
09.2018 - 11.2019

Customer Service Representative

Stericycle
07.2015 - 09.2018

Bachelor of Science - Psychology

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE