Sierra Potter
Port Saint Lucie,FL
Summary
Accomplished Executive Director at Miracles Recovery Center, LLC, adept in strategic planning and operations management. Demonstrated success in staff management and community engagement, fostering significant organizational growth. Skilled in relationship building and public speaking, consistently achieving objectives through effective program management.
Overview
17
17
years of professional experience
Work History
Executive Director
Miracles Recovery Center, LLC
01.2022 - 02.2024
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Executive Assistant
Miracles Recovery Center, LLC.
08.2020 - 01.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Live-Out Nanny
Tony and Samantha Gonzalez
11.2019 - 08.2020
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Waitress
Sagebrush Cantina
04.2016 - 11.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Bella Romas Bakery and Pizzeria
10.2014 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Bartender /Restaurant Waiter
Portofino's Italian Bar and Grill
10.2006 - 04.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
Education
Some Prerequisites - Nursing
Palm Beach Community College
North Palm Beach, FLBartending - Bartending
ABC Bartending School
West Palm Beach, FL12.2002
High School Diploma -
Palm Beach Lakes High School Adult Education
West Palm Beach, FL06.2002
Skills
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
- Operations Management
- Staff Management
- Relationship Building
- Public Speaking
Timeline
Executive Director
Miracles Recovery Center, LLC
01.2022 - 02.2024
Executive Assistant
Miracles Recovery Center, LLC.
08.2020 - 01.2024
Live-Out Nanny
Tony and Samantha Gonzalez
11.2019 - 08.2020
Waitress
Sagebrush Cantina
04.2016 - 11.2019
Waitress
Bella Romas Bakery and Pizzeria
10.2014 - 01.2015
Bartender /Restaurant Waiter
Portofino's Italian Bar and Grill
10.2006 - 04.2011
Some Prerequisites - Nursing
Palm Beach Community College
Bartending - Bartending
ABC Bartending School
High School Diploma -
Palm Beach Lakes High School Adult Education
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