Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Pritchard

Belfair,WA

Summary

Highly-qualified Housekeeping Supervisor offering 12 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

12
12
years of professional experience

Work History

Housekeeping Supervisor

Clearwater Casino Resort
09.2013 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Monitored staff performance and provided feedback to drive productivity.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Housekeeper

Alderbrook Resort And Spa
04.2012 - 09.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.

Education

High School Diploma -

North Mason High School
Belfair, WA
06.2011

Skills

  • Department Coordination
  • Cleaning Practices
  • Employee Evaluations
  • Task Assignment
  • Staff Scheduling
  • Staff Evaluations
  • Ordering Cleaning Supplies
  • Supply Inventory Management
  • Training and Mentoring
  • Customer Service
  • Inter-Department Collaboration
  • Payroll Understanding
  • Guest Relations

Timeline

Housekeeping Supervisor

Clearwater Casino Resort
09.2013 - Current

Housekeeper

Alderbrook Resort And Spa
04.2012 - 09.2013

High School Diploma -

North Mason High School

Similar Profiles

CREATE PROFILE
Sierra Pritchard