Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Quercioli

Highlands Ranch,CO

Summary

Results-driven professional with two years of experience in management and ten years of customer service roles. Proven track record of leading and motivating teams to achieve operational excellence and deliver exceptional customer experiences. Strong communicator with a focus on problem-solving. Seeking a management and/or customer service opportunity to leverage my expertise in driving business growth and enhancing customer relationships.

Planning to relocate to Tulsa once a position is acquired

Overview

3
3
years of professional experience

Work History

Hairstylist

Do The Bang Thing Salon
04.2023 - Current
  • Demonstrated expertise in identifying clients' needs, consulting on desired looks, and providing personalized recommendations.
  • Maintained a strong knowledge of current hair trends and techniques, ensuring clients received modern and stylish results.
  • Utilized professional hair care products and tools to achieve outstanding results and educate clients on at-home maintenance.
  • Developed a loyal client following through exceptional customer service, communication, and attention to detail.
  • Managed appointment scheduling, client records, and inventory to ensure a smooth and efficient salon operation.
  • Participated in regular training and workshops to stay updated on industry trends and refine skills.

Medical Spa Manager

VitalityMD
11.2022 - Current
  • Directed all aspects of medical spa operations, including staff management, budgeting, and compliance with state and federal regulations.
  • Oversaw inventory management, vendor relationships, and procurement of medical and skincare products.
  • Managed patient scheduling, consultations, and follow-up care to enhance the overall patient experience.
  • Collaborated with marketing and sales teams to promote spa services, drive patient engagement, and increase revenue.
  • Maintained accurate patient records, including treatment plans, consent forms, and medical histories, in compliance with privacy regulations.
  • Achieved consistent positive patient reviews and ratings through outstanding customer service and treatment outcomes.

Project Coordinator

Hybrid/4B Marketing
02.2022 - 11.2022
  • Coordinated and facilitated all aspects of project planning, execution, and monitoring, ensuring projects were completed on time and within budget.
  • Collaborated with cross-functional teams, including project managers, stakeholders, and vendors, to define project scope, objectives, and deliverables.
  • Conducted regular project status meetings, providing updates and addressing issues to keep the project on track.
  • Assisted in resource allocation and allocation tracking to ensure project teams had the necessary resources to meet project goals.
  • Supported project managers in identifying and mitigating project risks and issues.

Call Center Manager/Billing

Mountain View Pain Center
04.2021 - 02.2022
  • Team Leadership: Ability to lead, motivate, and manage a team of call center representatives.
  • Performance Management: Experience in setting performance goals, providing feedback, and conducting performance evaluations.
  • Training and Development: Proficiency in training new employees and ongoing coaching to improve team performance.
  • Conflict Resolution: Skill in resolving disputes and maintaining a positive work environment.

Education

Skills

  • Highest Retail Sales, Aveda Institute Graduating Class
  • High Honors for attendance and GPA, Aveda Institute
  • Certified in Volume and Classic lash extensions from Borboleta
  • Customer service, efficiency, attention to detail, microsoft Word

Timeline

Hairstylist

Do The Bang Thing Salon
04.2023 - Current

Medical Spa Manager

VitalityMD
11.2022 - Current

Project Coordinator

Hybrid/4B Marketing
02.2022 - 11.2022

Call Center Manager/Billing

Mountain View Pain Center
04.2021 - 02.2022

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Sierra Quercioli