Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic

Sierra Quintana

Tucson,AZ

Summary

Career objective

A Current motivated student with excellent communication, time management, interpersonal and organizational skills looking to join the workforce to gain valuable experience in a professional setting. Ability to complete tasks on time in both individual and team settings while also being Dependable and reliable. Proven ability to provide superior customer service, motivate and lead others and committed to resolving customer issues quickly and efficiently while going above and beyond for the company. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

5
5
years of professional experience

Work History

Office Assistant

Helzberg Diamonds
Tucson, AZ
09.2023 - Current
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Managing jewelry repairs, collecting pictures for insurance policies, working side by side with jeweler ensuring accurate work was done corresponding to repair chart.
  • Tracked shipment progress and informed customers about product availability status.
  • Reviewed all incoming packages for accuracy before distributing them internally or externally.
  • Received customer orders, prepared packing lists, and shipped items accordingly.
  • Developed and maintained relationships with existing customers to ensure repeat business.

Bottle Server/ Shot Girl

No Anchovies
Tucson, AZ
08.2023 - Current
  • As a bottle server in a club, My main responsibility is to ensure that guests have an enjoyable experience while maintaining a safe environment. I was in charge of delivering bottles and providing excellent service to customers. It's crucial to be attentive to guests' needs, handle transactions professionally, and monitor alcohol consumption to promote a safe atmosphere. In addition to bottle service, I am also a shot girl in which I went around the club with a tray of mixed shots selling and handling transactions through and iPod and cash transactions. I try to the best of my ability to create a fun environment by engaging with customers, ensuring they have what they need, and contributing to the overall positive vibe of the club. Balancing the excitement of the club scene with responsible service is essential for both customer satisfaction and safety.
  • Maintained cleanliness of work area including wiping down glassware and washing utensils as needed.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
  • Accurately recorded orders and collected payment from customers for food, beverage or merchandise purchases.
  • Restocked bar supplies such as ice, garnishes, napkins, straws during shift changes.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

CASHIER / SALES ASSOCIATE

Forever 21
Tucson, AZ
09.2022 - 08.2023
  • My job was to assist customers with their merchandise, answer any questions about promotions and services as well as promoting store reward systems and encouraging customers to apply for credit cards, averaging 1 - 5 applications daily
  • Developed an understanding of retail operations including inventory management, stocking shelves, merchandising displays, store cleaning and maintenance
  • Provided accurate cash handling skills, balancing the register drawer daily, and processing credit and debit card payments accurately
  • Ensured that all items were priced correctly according to established pricing guidelines
  • Demonstrated excellent communication skills while interacting with customers and staff members to ensure positive experiences for all parties involved.

RECEPTIONIST

Security Title Agency
Glendale, AZ
05.2022 - 08.2022
  • This job consisted of answering phones, answering questions while also giving directions and inputting information for escrow officers while also setting up appointments with clients as needed
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
  • Assisted with administrative tasks such as filing documents, copying materials
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Resolved Client service complaints and answered customers' questions regarding policies and procedures in a professional manner
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

CASHIER TEAM LEAD

Tropical Smoothie
Goodyear, AZ
02.2021 - 08.2022
  • While being a cashier I was responsible of keeping track of all cash and credit transactions, greeting customers both entering and leaving, counting money in the cash drawer and using great communication skills to make the customers feel comfortable and cared for
  • Redeeming coupons and issuing refunds was an important responsibility of the job as well as maintaining a clean work environment and bagging items carefully
  • Using problem-solving skills to resolve customers issues and concerns
  • Multi-tasked in fast-pace environment while provided courteous, friendly, and efficient customer service to customer and team members
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Maintained productive, efficient approach to all tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Resolved issues quickly to maintain productivity goals and also Sought out ways to go above and beyond job requirements
  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Performed opening and closing duties, including store cleaning and restocking.

CASHIER

The Buffalo Spot
Litchfield Park, AZ
01.2019 - 02.2020
  • This job consisted mostly of being a cashier while handling money, both cash and debit transactions while Fulfilling the duty of using Customer service skills, communication skills, and a great attitude to promote the company vision as well as navigating guests to help efficiently
  • Preparation, leadership and time management skills were gained from this position
  • Worked flexible schedule and extra shifts to meet business needs
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Used POS system to enter orders, process payments and issue receipts with excellent accuracy levels.

Education

BACHELORS DEGREE IN CRIMINAL JUSTICE CANDIDATE -

University of Arizona
01.2025

HIGH SCHOOL DIPLOMA -

Agua Fria High School

Skills

  • Team Member Motivation
  • Organizational Skills
  • Communication Skills
  • POS Inventory System Operation
  • Cash Handling
  • Customer Service
  • Attention to Detail
  • Willingness to Learn
  • Teamwork and Collaboration
  • Upselling abilities
  • Problem-solving capabilities

Coursework

  • AP classes: Anatomy, Government, AP Lang
  • Marketing Program
  • Varsity POM Team

Timeline

Office Assistant

Helzberg Diamonds
09.2023 - Current

Bottle Server/ Shot Girl

No Anchovies
08.2023 - Current

CASHIER / SALES ASSOCIATE

Forever 21
09.2022 - 08.2023

RECEPTIONIST

Security Title Agency
05.2022 - 08.2022

CASHIER TEAM LEAD

Tropical Smoothie
02.2021 - 08.2022

CASHIER

The Buffalo Spot
01.2019 - 02.2020

BACHELORS DEGREE IN CRIMINAL JUSTICE CANDIDATE -

University of Arizona

HIGH SCHOOL DIPLOMA -

Agua Fria High School

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Sierra Quintana