Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Intereststatement
Timeline
Generic

Sierra Ramos

Allen,TX

Summary

Dynamic leader with extensive experience at Metroplex Aquatics, recognized for fostering skill development and enhancing performance assessments. Proven expertise in coaching and mentoring, with a focus on integrating neurodiverse clients into the workplace. Demonstrates strong communication and organizational skills, complemented by a strategic approach to social media management. Achieved notable payroll savings through comprehensive workforce analysis, driving operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Job Coach

29 Acres
Frisco, TX
08.2024 - Current
  • Coached neurodiverse clients in workplace integration, ensuring compliance with company policies and standards.
  • Aided neurodiverse clients in developing appropriate work behaviors and completing tasks according to policy standards.
  • Advocated for necessary accommodations and support for neurodiverse clients to meet workplace requirements.

Program Director

Metroplex Aquatics
Allen, TX
08.2021 - Current
  • Manage daily program operations, including supervision of the staff, HR support, facilities, scheduling, payroll, and the design of the swim lesson programs.
  • Administer HR policies and procedures, ensuring compliance with all applicable laws and regulations.
  • Responsible for recruiting, training, and onboarding of employees.
  • Provide coaching and counsel to our instructors regarding performance.
  • Includes addressing parents' feedback and upper management assessments.
  • Developed an assessment for swimmers to identify readiness to transition to the next competitive level.
  • Manage internal and external website content to support daily employee operations and external customer inquiries.
  • Communicated with and aided customers through the enrollment process for programs that were offered.
  • While also providing appropriate solutions and alternatives to complaints that were presented by customers.
  • Managed and processed customer payments, accounts, and enrollment records.
  • Manage social media and advertising by creating content through various outlets, such as Canva, Instagram, Facebook, X, and Instagram Threads.
  • This was also done for all advertising opportunities by creating flyers, clinic websites, new program activities, and charity events to increase enrollment and awareness of our program.
  • Special projects: Completed an analysis of our workforce schedule, and labor expenses, and identified savings in our payroll. Developed and implemented an employee handbook, which includes policies, procedures, and overall expectations of our workforce. Developed an online program to allow customers to register for our different programs. Led the expansion of the swimming program to Forney, TX. Completed assessment of the facility to ensure it met our requirements. Supported the advertisement initiatives in partnership with the Forney Independent School District.

Swim Coach

Metroplex Aquatics
Allen, TX
12.2018 - Current
  • Coached and assessed the performance of more than 100 swimmers, focused on enhancing their competitive skills.

Mentor

Texas A&M University
01.2020 - 12.2020
  • Responsible for mentoring college students who are in the Texas A&M ACHIEVE program by supporting fellow students who have intellectual and developmental disabilities (IDD), and aiding them through different tasks to help gain independence.

Education

Bachelor of Science - Psychology

Texas A&M University
College Station, Texas
12.2020

Associates - Liberal Arts

Blinn College
Bryan, Texas
12.2018

Skills

  • Leadership
  • Communication
  • Organization
  • Self-motivation
  • Group and individual instruction
  • Social media proficiency
  • Progress monitoring
  • Task demonstrations
  • Professional ethics
  • Job accommodations
  • Skill development
  • Performance assessments

Leadership Experience

Mentor, Aggie ACHIEVEMates, responsible for mentoring college students who are in the Texas A&M ACHIEVE program by supporting fellow students who have intellectual and developmental disabilities (IDD), and aiding them through different tasks to help gain independence

Certification

  • Job Skills Training

Intereststatement

A results-oriented HR professional with extensive experience in developing and implementing human resource policies and practices that align with organizational goals. Skilled in talent management, employee relations, recruitment, manpower planning, and performance management. Adept at coaching and mentoring individuals and teams, fostering a collaborative environment that drives both personal and collective achievement. Motivated to leverage my strong organizational, communication, and interpersonal skills in a job coaching role, where I can continue to empower others to achieve their full potential. A lifelong learner, I excel in researching, analyzing, and synthesizing data to support decision-making and improve processes. Passionate about working with people, I thrive in roles that require adaptability, strategic thinking, and a deep commitment to personal and professional growth.

Timeline

Job Coach

29 Acres
08.2024 - Current

Program Director

Metroplex Aquatics
08.2021 - Current

Mentor

Texas A&M University
01.2020 - 12.2020

Swim Coach

Metroplex Aquatics
12.2018 - Current

Bachelor of Science - Psychology

Texas A&M University

Associates - Liberal Arts

Blinn College
Sierra Ramos