Sierra Raper

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
• Boosted productivity by setting clear goals and expectations for each crew member.
• Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
• Established positive relationships with clients, fostering long-term partnerships for future projects.
• Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
• Led successful projects by effectively delegating tasks according to individual strengths and expertise.

I did the online shopping orders for customers.

I had to process payments

Take orders to cars and load them into the car

I worked food trucks making food and taking customer order

I served catering events