Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Rayl

Austin,TX

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing world class service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Esthetics Student

Avenue Five Institute
03.2024 - Current

Educator

Lululemon
08.2023 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Used sophisticated computer systems involving cashier positions, inventory counts, and running restock reports.
  • Communicated with my team members to push us closer to our goals and reach store quotas and local standards.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Moved dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Implemented the educating of guests with detailed information of each product regarding its fit, fabric, features, and functions and appropriately recommended specific products according to the physical or fitness needs of each client.
  • Helped guests complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed guests of current store promotions to encourage additional sales purchases.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received guest feedback and partnered with store leadership to take appropriate action to "make it right" for guests.

VIP Cocktail Waitress

Superstition
01.2023 - Current
  • Stocked sections with glasses, drink mixes, and garnishments before my shift.
  • Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Efficiently and accurately took and delivered orders, whilst also preparing cocktails, including chilled and mixed shots.
  • Skillfully promoted items on menu while assertively up selling menu items.
  • Consistently provided professional, friendly, and engaging service while frequently checking on guest satisfaction.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Displayed enthusiasm and knowledge about the establishment and menu items.
  • Quickly recorded transactions in Toast systems to deliver prompt service.
  • Developed and maintained positive working relationships with others to reach business goals.

Sales Associate

Athleta (Gap Inc.)
06.2017 - 11.2020
  • Manned and walked the sales floor, proactively and reactively assisting customers with questions, concerns, and item purchases.
  • Maintained up-to-date product knowledge and information on upcoming product releases.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Performed general store upkeep during store hours and after closing, including cleaning messes, organizing shelves, and restocking items.

Education

Associate of Arts -

Alamo College
San Antonio, TX

Skills

    Keen and open intentional listener to the needs of others

    Driven by customer fulfillment and satisfaction

    Eager for personal growth and advancement and success of others

    Positive and friendly

    Excellent work ethic

    Strong interpersonal skills

    Flexible and highly open to receiving feedback and training

    Responsible, loyal, dedicated

    Very powerful verbal communication skills

    Thrives in multitasking, sharp focus

    Peaceful and approachable personality

    People oriented, sociably minded

    Fluid, adaptable and can easily shift gears

    Effective at conflict resolution

Timeline

Esthetics Student

Avenue Five Institute
03.2024 - Current

Educator

Lululemon
08.2023 - Current

VIP Cocktail Waitress

Superstition
01.2023 - Current

Sales Associate

Athleta (Gap Inc.)
06.2017 - 11.2020

Associate of Arts -

Alamo College

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Sierra Rayl