Sierra Pastrana
Houston,TX
Summary
Results-driven professional with a decade of diverse restaurant industry experience. I have confidence in my ability to seamlessly transition my hospitality skills into a receptionist role. I have proven ability to provide exceptional customer service, manage high-pressure situations, and maintain impeccable attention to detail. I possess strong communication, organizational, and problem solving-skills, ready to contribute a hospitality-inspired approach to front desk operations while exceeding client expectations.
Overview
8
8
years of professional experience
Work History
Restaurant Server/Bartender
El Topo
05.2021 - 12.2021
- Shift leader, opened and closed restaurant, serving 15-20 tables per shift
- Handled POS system, cash and credit card transactions
- Tended bar
- Worked private events
- Handled food truck operations for restaurant
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
Restaurant Server/Bartender
Hanks Crawfish
10.2019 - 05.2021
- Served up to 40 tables a day in high volume environment with many regulars
- Worked to-go station with takeout window and taking phone orders
- Excelled in multi-tasking with professional efficiency
- Handled POS system, cash and credit card transactions
- Tended bar and guests
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hostess/Server/Bartender
Cristo's
08.2018 - 09.2019
- Greeted and seated customers in high volume establishment
- Handled many regulars
- Open and close restaurant, shift lead position
- Handled POS system, cash and credit card transactions
- Made deliveries when required
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Server/Lead Hostess
IHOP
04.2014 - 03.2018
- Cultivated warm relationships with regular customers.
- Both hostess and server in high volume, fast paced diner atmosphere
- Served up to 40 tables per shift and many large parties
- Handled POS systems, cash and credit card transactions
- Opening shift and mid shift
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Skills
- Efficient in POS systems, Word, Excell and Powerpoint
- 86 wpm with 97% accuracy
- Able to work well under pressure in high volume atmosphere
- Food Handlers Certified
- TABC Certified
- Thrives in exceeding customer/client expectations
Accomplishments
- Volunteer in The Cottage Shop as a retail merchandiser and cashier from Jan 2023 - Present
- Volunteer at The Women's Home as a receptionist from Jan 2023 - Present
Timeline
Restaurant Server/Bartender
El Topo
05.2021 - 12.2021
Restaurant Server/Bartender
Hanks Crawfish
10.2019 - 05.2021
Hostess/Server/Bartender
Cristo's
08.2018 - 09.2019
Restaurant Server/Lead Hostess
IHOP
04.2014 - 03.2018
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