Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Reynolds

Charlotte,NC

Summary

Enthusiastic Program Manager that provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Motivated to maintain customer satisfaction and contribute to company success. Results-oriented with demonstrated passion for building relationships and cultivating partnerships.

Overview

6
6
years of professional experience

Work History

Program Manager

CAI
Remote, NC
12.2023 - Current
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Timesheet Management
  • SOP Documentation
  • SLA/Metrics
  • PO Spend Auditing
  • Employee Reviews
  • Lead meetings with Account Managers to address pain points & find solutions.

Prestige Beauty Advisor

Ulta
Charlotte, NC
07.2023 - 01.2024
  • Greeted customers and identified their needs through product knowledge.
  • Demonstrated products to customers and provided advice on suitable options.
  • Maintained a professional attitude towards clients while providing excellent customer service.
  • Created attractive displays to showcase beauty products in an appealing manner.
  • Ensured that all stock was replenished regularly so shelves were always well presented.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Technical Recruiter

CAI
Remote, NC
09.2022 - 12.2023
  • Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
  • Used job boards, internet tools and career fairs to source both passive and active candidates.
  • Created job ads and wrote job descriptions.
  • Collaborated with internal and external clients to understand hiring needs and goals.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Hired employees and processed hiring-related paperwork.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.

Senior Event Planner

Lisa Pleasant Events
Charlotte, NC
09.2018 - 12.2022
  • Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
  • Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
  • Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
  • Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Technical Recruiter

Apex Systems
Charlotte, NC
08.2021 - 09.2022
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Onboarded new hires and set up training.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Wrote and posted technical job descriptions
  • Cultivated in-depth understanding of IT trends and hiring desires.

Professional Nanny

Freelance
Charlotte, NC
11.2020 - 08.2021
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.

Administrative Assistant

VeriCore LLC
Huntersville, NC
02.2020 - 10.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed Access databases converting complex data into easy-to-interpret data.

Makeup Artist

Makeup Artistry by Deme J
06.2019 - 02.2020
  • Provided makeup services for weddings, proms and other special events.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Collaborated with other makeup artists to achieve team and counter goals.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Maintained counter hygiene standards with sanitized display units, tools and testers.
  • Responded to customer inquiries by phone, email and in person.
  • Scheduled client appointments.

Social Media Specialist

72 & Social
Remote
03.2018 - 02.2019
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential.
  • Created social media content with consistent content and tone.
  • Employed storytelling for digital content and developed unique campaigns to promote art exhibitions and sales.
  • Worked closely with marketing, advertising and management teams to plan ideal timing for campaigns.
  • Tracked and analyzed social media and online marketing initiatives.

Education

William Amos Hough High School
Cornelius, NC
05.2016

Some College - All General Education - No Major

Appalachian State University
Boone, NC

Skills

  • Technical Positions
  • Salesforce
  • Talent Pipelining
  • PO Spend Auditing
  • SLA/Metrics
  • SOP Documentation
  • Employee Reviews
  • Compliance Enforcement
  • Decision-Making
  • Attention to Detail
  • Critical Thinking
  • New Hire Onboarding
  • Bullhorn Tracking Software
  • Teamwork and Collaboration
  • Interpersonal Relationships
  • Schedule Management
  • Business Development
  • POS System Operation
  • Problem-Solving
  • Project Management
  • MS Office
  • Strategy Development
  • Phenom
  • Vendor Relationship Management

Timeline

Program Manager

CAI
12.2023 - Current

Prestige Beauty Advisor

Ulta
07.2023 - 01.2024

Technical Recruiter

CAI
09.2022 - 12.2023

Technical Recruiter

Apex Systems
08.2021 - 09.2022

Professional Nanny

Freelance
11.2020 - 08.2021

Administrative Assistant

VeriCore LLC
02.2020 - 10.2020

Makeup Artist

Makeup Artistry by Deme J
06.2019 - 02.2020

Senior Event Planner

Lisa Pleasant Events
09.2018 - 12.2022

Social Media Specialist

72 & Social
03.2018 - 02.2019

William Amos Hough High School

Some College - All General Education - No Major

Appalachian State University

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Sierra Reynolds