Sierra Rhymer
Orangeburg,SC
Summary
I am a dynamic professional with a proven track record at ECMD, enhancing customer satisfaction and streamlining operations. I have excelled in high-pressure environments, leveraging strong interpersonal skills and Microsoft Office proficiency. I am organized and dedicated. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. My self-motivation to achieve customer satisfaction will be an asset to any work environment.
Overview
12
12
years of professional experience
Work History
Merchandise Coordinator/Sales Rep
Cellular Sales Verizon
09.2022 - Current
- Supervise daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answer customer questions regarding store merchandise, service plans, and pricing.
- Train new team members on company policies, procedures, and merchandising practices.
- Educate customers on how to keep their services cost efficient
Office Administrative Assistant
ECMD
09.2020 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Administered and scored pre-employment tests to tentative new hires
- Completed new hire and temp to hire paperwork with new hires
Office Administrator
Aflac
07.2017 - 07.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, claim reviews, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Team Manager
Sykes Enterprises, Incorporated
05.2012 - 07.2017
- Maintained high levels of performance for customer service metrics including: call, answer rate, call quality, customer service ratings, order accuracy, etc
- Captured and documented any changes made to the day-to-day operations and ensured the same was followed by the team
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Managed and improved operational processes, policies, and systems in support of the organization's mission to improve efficiency and quality
Education
Bachelor Of Arts - Music Education
Benedict College
Columbia, SC06.2013
Diploma -
Scott's Branch High School
Summerton, SC06.2010
Skills
Proficient in using Microsoft office (creating spreadsheets, creating tables, and using formulas to create tables, etc Using Excel)
Time management
Ability to work in a high- pressure environment
Strong interpersonal skills and the ability to network
Ability to effectively communicate
Timeline
Merchandise Coordinator/Sales Rep
Cellular Sales Verizon
09.2022 - Current
Office Administrative Assistant
ECMD
09.2020 - 07.2022
Office Administrator
Aflac
07.2017 - 07.2020
Team Manager
Sykes Enterprises, Incorporated
05.2012 - 07.2017
Bachelor Of Arts - Music Education
Benedict College
Diploma -
Scott's Branch High School
Similar Profiles
Jade DuncanJade Duncan
Sales Consultant at Cellular Sales VerizonSales Consultant at Cellular Sales Verizon
Tyler BourquinTyler Bourquin
Sales Representative at Cellular Sales VerizonSales Representative at Cellular Sales Verizon
Kai MessengerKai Messenger
Sales manager at Cellular Sales VerizonSales manager at Cellular Sales Verizon
Ahsan KhanAhsan Khan
General manager Sales at Cellular Sales Verizon WirelessGeneral manager Sales at Cellular Sales Verizon Wireless
Gionne MoorerGionne Moorer
PHARMACY TECHNICIAN at WalmartPHARMACY TECHNICIAN at Walmart