Sierra Rivera
Mesa,Az
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Capable and experienced working in challenging environments. Excited about opportunity to take next career step with Health Plan One.
Developed skills in high-paced sales environment, focused on leadership, team collaboration, and customer service. Looking to transition into new field, leveraging ability to manage teams and drive results. Dedicated to applying strong organizational and communication skills to new challenges.
Overview
8
8
years of professional experience
Work History
Seasonal Sales Supervisor
Health Plan One
08.2024 - Current
- Increased team performance by implementing targeted training programs for sales staff.
- Developed and executed sales strategies for improved market penetration.
- Mentored junior sales staff, promoting professional development and career advancement.
- Conducted regular performance reviews for enhanced employee engagement and motivation.
- Established clear communication channels within team, fostering a collaborative work environment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
Licensed Health Insurance Agent
Health Plan One
06.2021 - Current
- Utilized advanced communication skills to effectively convey information to diverse client populations
- Implemented effective problem-solving techniques to address unexpected issues or challenges that arose during course of daily work activities
- Assessed eligibility requirements for various government-sponsored programs such as Medicaid or Medicare
- Managed time efficiently while juggling multiple tasks, deadlines, and priorities
Restorative Certified Nursing Assistant
Montecito Post Acute Care and Rehabilitation
01.2018 - 05.2021
- Assessed patient pain levels regularly and communicated findings to nursing staff for appropriate interventions
- Maintained accurate documentation of patient care and progress toward goals
- Increased effectiveness of restorative strategies with use of special instruments, devices and equipment
- Collaborated with other healthcare professionals to develop individualized care plans for patients
- Performed range-of-motion exercises with patients to promote healing and prevent complications from immobility
- Tracked progress against targets and realigned plans to better capitalize on current abilities
- Delivered exceptional care to patients suffering from sudden onset and chronic concerns
- At Montecito, I started as a CNA and worked into the position under therapy as RNA
- As and RNA, my role was to complete Daily assignments including but not limited to new patient intake, weight, food restrictions, ADLS, dietary/eating oversight, projecting cases and probability for continued success in therapy, speech assessment, aiding PT/OT/ ST with cases, charting, and daily assessments of patients
- During this role I was able to improve my time management skills, task delegation, and communication
- In this role I was able to show leadership, initiation, and attention to detail, as well as dedication to my patients and my job
- Supported needs of 100+ residents under long-term care.
Team Leader
Hillcrest Nursing
01.2017 - 01.2018
- Coached new employees struggling with specific tasks
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- At Hillcrest I started as a Floor CNA, and quickly moved my way to Lead CNA within 6 months
- I was able to show teamwork and leadership skills in this position
- As part of my responsibilities in this role, I had to assign roles/tasks to the Floor CNAs, ensure scheduling and daily assignment tasks are met for the day, ensure all residents in the building had the proper care and the aid assigned did their role properly in ensuring safe and companionate care
- As lead CNA it was my job to ensure all CNA to Nurse communication was done properly and even sometimes funneled through me
- Each resident under the care of a CNA, as Team Leader, was also under my care
- In this position, I was able to overcome hardship and challenges with difficult work spaces/patients/coworkers
- I was able to improve my compartmentalization skills by working diligently through both chaos and peace
- I was also able to learn to take responsibility for others as a team leader
Education
Some College (No Degree) - American Sign Language
Pheonix College
Phoenix, ArizonaSkills
- Ethical Conduct
- Goal-Oriented
- Active Listening
- Analytical Skills
- Needs Assessment
- Cross-Selling and product knowledge
- Interpersonal Skills
- Computer Literacy
- Client Retention
- Sales Techniques and Telephone Etiquette
- Regulatory Compliance
- Relationship and team Building and development
- Inbound and Outbound Call Management
- Multitasking
- Problem Solving
- Time Management
- Objection Handling
- HIPAA Knowledge
- Critical Thinking
- Empathy and Compassion
- Strategic Planning
- Decision Making
- Licensed Health Insurance Agent
- Motivational skills
- Sales training, reporting, and coaching
- Strategic planning
- Goals and performance
- Sales team oversight
- Performance evaluation and KPI tracking
- Goal setting and Meeting quotas
- Team building
- Workflow management
- CRM software proficiency
Timeline
Seasonal Sales Supervisor
Health Plan One
08.2024 - Current
Licensed Health Insurance Agent
Health Plan One
06.2021 - Current
Restorative Certified Nursing Assistant
Montecito Post Acute Care and Rehabilitation
01.2018 - 05.2021
Team Leader
Hillcrest Nursing
01.2017 - 01.2018
Some College (No Degree) - American Sign Language
Pheonix College
Similar Profiles
Michelle HendersonMichelle Henderson
Customer Service Representative Retention at Health Plan OneCustomer Service Representative Retention at Health Plan One
Griselle Pagan MoralesGriselle Pagan Morales
WellCare PMT Agent at Health Plan OneWellCare PMT Agent at Health Plan One
Angela M. WarrenAngela M. Warren
Licensed Health Insurance Agent/Broker at Health Plan OneLicensed Health Insurance Agent/Broker at Health Plan One