Sierra Karena Rivers
Customer service representative
Great Falls,MT
Summary
Dynamic customer service professional with extensive experience at Circle K Convenience Store, excelling in complaint handling and relationship building. Proven track record of enhancing customer loyalty through effective communication and training initiatives. Skilled in payment processing and active listening, consistently delivering exceptional service and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K Convenience Store
06.2025 - Current
- Assisted customers with inquiries, ensuring accurate and timely responses.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store displays and merchandise.
- Collaborated with team members to enhance customer service experience.
- Educated customers on promotions and loyalty programs to boost engagement.
- Monitored inventory levels, alerting management to reorder needs promptly.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Assistant Deli Manager
Smith's Food and Drug
05.2018 - 01.2024
- Assisted customers with inquiries, ensuring accurate and timely responses.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store displays and merchandise.
- Collaborated with team members to enhance customer service experience.
- Educated customers on promotions and loyalty programs to boost engagement.
- Monitored inventory levels, alerting management to reorder needs promptly.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
Vocational Certificate/High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV05.1984
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Circle K Convenience Store
06.2025 - Current
Assistant Deli Manager
Smith's Food and Drug
05.2018 - 01.2024
Vocational Certificate/High School Diploma -
Southern Nevada Vocational Technical Center