Overview
Work History
Education
Skills
Timeline
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Sierra Roberson

Sacramento,CA

Overview

4
4
years of professional experience

Work History

Cafe Manager

Chocolate Fish Coffee Roasters
10.2022 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house
  • Assisted company's expansion by leading the opening to it's 4th location, including preparing and training previous location for my leave
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe for all locations, keeping operations efficient even when short-handed.
  • Onboarded and trained cafe employees to consistently exceed customers' expectations, be experts of the craft, represent company core values and provide superior, welcoming service.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.

Server

Olive Garden Restaurant
01.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Supervisor

Its a Grind Coffee House
08.2021 - 12.2022
  • Assisted Store Manager with oversight of daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Led by example to my colleagues, encouraging a culture of strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Led one on one training sessions with baristas to understand and perfect quality parameters

Education

High School Diploma -

Galt High School
Galt, CA

Skills

  • Operational efficiency
  • Continuous improvement
  • Cost controls
  • Team leadership
  • Problem-solving

Timeline

Cafe Manager

Chocolate Fish Coffee Roasters
10.2022 - Current

Server

Olive Garden Restaurant
01.2022 - 12.2024

Supervisor

Its a Grind Coffee House
08.2021 - 12.2022

High School Diploma -

Galt High School

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Sierra Roberson