Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Rogas

Yuba City,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Colusa Regional Medical Center
03.2019 - 03.2020
  • All aspects of customer service
  • Personal assistant for orthopedic surgeon
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.

Medical Assistant

Oroville Hospital
12.2017 - 03.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • All aspects of customer service
  • Monitored emails and sent to appropriate individuals
  • Scribe
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Case Manager

Easter Seals of Southern California
10.2012 - 12.2017
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Caregiver

Rescare Homecare
07.2012 - 02.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.

Education

High School Diploma -

Marysville High School
Marysville, CA
06.2012

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Clinical Documentation
  • Electronic Health Records
  • Procedure Assistance
  • Appointment Setting
  • Insurance Verification
  • Maintaining confidentiality
  • Professionalism and Ethics
  • First Aid
  • Prioritizing stat orders
  • Medical billing and coding
  • Valid California driver's license
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call Center Operations
  • Scheduling

Timeline

Medical Assistant

Colusa Regional Medical Center
03.2019 - 03.2020

Medical Assistant

Oroville Hospital
12.2017 - 03.2019

Case Manager

Easter Seals of Southern California
10.2012 - 12.2017

Caregiver

Rescare Homecare
07.2012 - 02.2013

High School Diploma -

Marysville High School

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Sierra Rogas