Sierra Roumimper
Mission Viejo,CA
Summary
Proven Quality Manager and Bartender Trainer at Wood Ranch BBQ, adept at fostering customer satisfaction and team professionalism. Excelled in enhancing efficiency and quality assurance, achieving significant improvements in customer experience. Skilled in clear communication and complex problem-solving, reliably advancing organizational goals. Collaborated with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Quality Manager
Wood Ranch BBQ
03.2022 - Current
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bartender Trainer
Wood Ranch BBQ
04.2016 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Fostered an inclusive work environment by promoting open dialogue and addressing any workplace conflicts promptly and effectively.
- Enhanced team performance by providing individual coaching and feedback to bartenders to refine their techniques.
Education
Bachelor of Arts - Sociology
Cal State Fullerton
Fullerton, CA05.2024
Associate of Arts - Sociology And Psychology
Saddleback College
Mission Viejo, CA05.2021
Skills
- Customer service
- Team Training
- Customer Satisfaction
- Strong multitasking
- Clear and effective communication
- Highly reliable
- Organizational ability
- Complex Problem-Solving
Additional Information
- Volunteered at Calvary Church East Anaheim
- Worked as a leader with children to foster both personal growth and community connection. Each week, volunteers engage with kids through interactive lessons, crafts, and activities that emphasize values like kindness and teamwork. As a volunteer, you not only help nurture their faith and understanding but also build lasting relationships with both the kids and fellow volunteers. It’s a fulfilling opportunity to make a positive impact on young lives while enriching your own.
Timeline
Quality Manager
Wood Ranch BBQ
03.2022 - Current
Bartender Trainer
Wood Ranch BBQ
04.2016 - Current
Bachelor of Arts - Sociology
Cal State Fullerton
Associate of Arts - Sociology And Psychology
Saddleback College
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