Sierra Rouse
Jacksonville,FL
Summary
Compassionate animal caretaker with background in veterinary assistance, animal care and rehabilitation. Possess strong skills in animal nutrition, behavior assessment, disease prevention and treatment administration. Demonstrated ability to improve facility procedures for optimal animal welfare and safety. Known for fostering positive relationships between animals and humans through effective communication and training techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lvl 2 Animal Care and Enrichment Attendant
Jacksonville Humane Society
Jacksonville, FL
10.2023 - Current
- Maintains strict adherence to safety procedures for animal handling, minimizing the risk of accidents or harm to employees and guests.
- Administered medications to animals.
- Conducts regular observations of animals to identify indications of pain or distress, promptly alerting supervisors to mitigate any issues.
- Provided assistance with fear-free animal restraint during necessary exams and treatments.
- Provided stimulating and engaging activities to improve the quality of life for animals in their care.
- Ensured cleanliness and tidiness of animal holding areas through regular cleaning routines for cages, runs, kennels, yards.
Crew Trainer
McDonald's
Colorado Springs, CO
09.2022 - 05.2023
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Explained goals and expectations required of trainees.
Shift Leader
McDonald's Restaurant
New Port Richey, FL
07.2018 - 01.2020
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
Private Nanny
Care.com Inc
New Port Richey, FL
05.2017 - 07.2018
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Transported children to and from school, extra-curricular activities and play-dates.
Manager
Little Caesars Pizza
New Port Richey, FL
09.2016 - 05.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained operational standards by completing thorough opening, closing, and shift change functions daily.
- Enhanced team member performance utilizing strategic and tactical approaches, motivational coaching, and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
River Ridge High School Adult Education
New Port Richey, FL05.2017
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FLSkills
- Fear Free Animal Handling
- Animal Training
- Animal Care
- Behavior Analysis
- Treatment Administration
- Work Prioritization
- Food Intake Monitoring
- Decision-Making
- Teamwork and Collaboration
- POS Systems
- Active Listening
- PPE Compliance
- Coaching and Mentoring
- Delegating Work
- Customer Service
Certification
- Fear-Free Animal Handling
- Troops and Tails at Jacksonville Humane Society
Affiliations
Providing Enrichment to cats and dogs, painting, and cooking
References
References available upon request.
Timeline
Lvl 2 Animal Care and Enrichment Attendant
Jacksonville Humane Society
10.2023 - Current
Crew Trainer
McDonald's
09.2022 - 05.2023
Shift Leader
McDonald's Restaurant
07.2018 - 01.2020
Private Nanny
Care.com Inc
05.2017 - 07.2018
Manager
Little Caesars Pizza
09.2016 - 05.2017
High School Diploma -
River Ridge High School Adult Education
Associate of Arts -
Pasco-Hernando State College
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