Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Rubin

Winnsboro

Summary

Dynamic professional with a proven track record at Alorica, excelling in customer service and relationship building. Skilled in medication administration and compassionate client care, I enhance patient satisfaction through effective communication and ethical leadership. Committed to fostering positive environments, I leverage my IT infrastructure knowledge to streamline processes and improve outcomes.

Overview

13
13
years of professional experience

Work History

Private Sitter

A First Name Basis
04.2023 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.

CSR

Alorica
Houston
10.2024 - 04.2025
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Processed invoices and payments accurately and promptly.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Assisted in checking patient's insurance eligibility prior to their appointment.

Computer Lab Instructor

Franklin Parish School Board
Winnsboro
08.2022 - 08.2024
  • Fostered creativity among students through multimedia projects that showcased their unique talents, while strengthening their digital competencies.
  • Enhanced computer literacy by instructing students on various software programs and applications.
  • Organized workshops for parents and guardians to promote digital literacy at home, fostering a supportive learning environment for students, both in school and beyond.
  • Led professional development sessions for fellow educators on incorporating technology into their classrooms, enhancing instructional practices across the school.
  • Assisted with installation of new equipment into existing networks within the computer lab.

Call Center Representative

Sedgwick Call Center
09.2021 - 05.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Field Representative

US Census Bureau
08.2019 - 04.2022
  • Completed paperwork in full, on time and with high accuracy.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Assisted in training new team members, resulting in increased productivity and overall team performance.

Daycare Teacher

Rubin's Daycare
04.2021 - 02.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Sales Clerk- Pharmacy Technician

Walmart
07.2012 - 12.2018
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Collected co-payments or full payments from customers.

Education

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
05.2027

Associate of Science - Child Development

Louisiana Delta Community College
Monroe, LA
12.2013

High School Diploma -

Franklin Parish High School
Winnsboro, LA
05.2009

Skills

  • Video editing
  • IT infrastructure
  • Hardware maintenance
  • Microservices architecture
  • Classroom management
  • Classroom organization
  • Positive reinforcement
  • Social skills development
  • Personal development
  • Motivational techniques
  • Influencing others
  • Ethical leadership
  • Customer service
  • Medication administration
  • Language skills
  • Care plan assessment
  • Compassionate client care
  • Patience and empathy
  • Care plan management
  • First aid and safety
  • Written communication

Timeline

CSR

Alorica
10.2024 - 04.2025

Private Sitter

A First Name Basis
04.2023 - Current

Computer Lab Instructor

Franklin Parish School Board
08.2022 - 08.2024

Call Center Representative

Sedgwick Call Center
09.2021 - 05.2022

Daycare Teacher

Rubin's Daycare
04.2021 - 02.2022

Field Representative

US Census Bureau
08.2019 - 04.2022

Sales Clerk- Pharmacy Technician

Walmart
07.2012 - 12.2018

Bachelor of Science - Criminal Justice

Grambling State University

Associate of Science - Child Development

Louisiana Delta Community College

High School Diploma -

Franklin Parish High School

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Sierra Rubin