Sierra Ruff
Yakima,WA
Summary
Dynamic Operations Supervisor at FedEx Ground with a proven track record in enhancing team productivity and customer satisfaction. Skilled in regulatory compliance and employee training, I successfully reduced turnover and implemented quality control systems, fostering a culture of accountability and continuous improvement.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Diligent Operations Supervisor with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Fed Ex Ground
08.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Business Contact/Manager of Operations
DR Deliveries/FedEx Vendor
04.2021 - 08.2023
- Reduced response time to customer inquiries by optimizing contact management procedures.
- Promoted a positive company image through exceptional customer service and timely resolution of issues.
- Led people and achieved results through others and organized and managed multiple projects.
- Monitored and reviewed relevant reporting data and produced statistical reports resulting in improved team performance.
- Streamlined communication processes for improved customer satisfaction and retention.
- Assisted in onboarding new clients by providing thorough training on company policies and procedures relating to contact management.
- Monitored data quality within CRM systems, performing regular audits to ensure accuracy and completeness.
Operations Manager
Sonoco Plastics
09.2019 - 12.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
General Store Manager
Whistlin Jack Lodge
03.2016 - 12.2018
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Education
BBA - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2027
Skills
- Regulatory compliance
- Investigative research
- Case management
- Customer service
- Employee training
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Warehouse operations
Accomplishments
- Supervised team of 32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Supervisor
Fed Ex Ground
08.2023 - Current
Business Contact/Manager of Operations
DR Deliveries/FedEx Vendor
04.2021 - 08.2023
Operations Manager
Sonoco Plastics
09.2019 - 12.2020
General Store Manager
Whistlin Jack Lodge
03.2016 - 12.2018
BBA - Criminal Justice
Southern New Hampshire University
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