Sierra Ruiz
Cathedral City ,CA
Summary
Dynamic hospitality professional with extensive experience in delivering exceptional guest services and enhancing overall satisfaction through effective problem-solving and request management. Recognized for fostering collaboration among team members to achieve outstanding results while adapting to evolving needs in fast-paced environments. Proven expertise in communication, organization, and personalized service ensures a seamless and positive experience for all guests. Also a passionate personal trainer skilled in designing tailored fitness programs that motivate clients to surpass their goals, bringing a friendly and energetic approach to every interaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fitness Professional
PURFIT Athletic
02.2025 - Current
- Designed individualized fitness programs tailored to client goals and abilities.
- Educated clients on proper exercise techniques and nutrition guidelines.
- Facilitated group fitness classes, enhancing participant engagement and motivation.
- Monitored client progress, adjusting training plans to ensure effectiveness and satisfaction.
- Mentored junior trainers in best practices for client interaction and program design.
- Implemented new training methodologies to improve client retention and results.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Adapted programs to support participants with disabilities and other accessibility concerns.
- Promoted a positive gym environment through attentive customer service and client engagement.
- Assisted clients in setting realistic goals, designing achievable plans, and celebrating milestones along the way.
- Tracked client success using data-driven methods, adjusting workouts accordingly for optimal results over time.
- Implemented injury prevention measures through pre-activity assessments, targeted stretching routines, and conditioning exercises.
- Collaborated with other fitness professionals to develop new training programs for diverse clientele.
- Expanded gym offerings by introducing new types of classes or incorporating cutting-edge equipment into existing programs.
- Educated clients on proper nutrition and supplementation, supporting their overall health goals.
- Improved client fitness levels by developing personalized workout plans and tracking progress regularly.
- Maintained a safe workout space by regularly inspecting equipment and ensuring cleanliness standards were met.
- Enhanced gym member satisfaction by providing one-on-one consultations and tailored exercise recommendations.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative fitness plans to keep clients engaged.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Accounts Payable Specialist
R And R Backflow Testing And Service
06.2022 - Current
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Personal Trainer
Self Made Training Facility
09.2021 - 2023
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Communicated with clients to determine goals and performed client assessments.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Improved membership enrollment by utilizing sales and marketing methods.
- Trained clients one-on-one and groups to do multiple exercises and proper posture techniques.
- Created weight training programs, set up equipment and provided detailed instructions.
- Provided top-notch physical training to 30 clients.
- Maintained detailed personal training records and updated client progress after each session.
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
- Conducted one-on-one training sessions, ensuring proper form and technique for safety and effectiveness.
- Designed personalized fitness programs to meet client goals and enhance performance.
- Educated clients on nutrition and wellness strategies to support overall health objectives.
- Developed group classes that fostered community engagement and motivation among participants.
- Monitored client progress through regular assessments, adjusting programs as needed for optimal results.
- Implemented client retention strategies, enhancing satisfaction and loyalty within the facility.
- Mentored junior trainers, providing guidance on best practices in client management and program design.
- Collaborated with facility management to improve training resources and optimize member experience.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Customer Care Concierge
Bentley Mills
11.2020 - 05.2021
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Communicated courteously with customers by telephone and email.
- Monitored expected ship dates to guarantee timely delivery and expedite as needed.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
Loss Prevention Officer
Nordstrom Rack
10.2019 - 10.2020
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Headed safety and loss prevention programs by guiding staff.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Nanny
Chungs
01.2016 - 10.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Involved children in caring for household pets and chores.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Met children at bus stop to walk home and assist with crossing street.
Associate
McDonald’s
05.2012 - 08.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Observed packing operations to verify conformance to specifications.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Physical Therapy Assistant
College of The Desert
Palm Desert, CA01-2027
High School Diploma -
Ruben S Ayala High School
Chino Hills, CA06.2014
Skills
- Adolescent athletic development
- Dietary planning expertise
- Knowledge of current fitness trends
- Exercise coaching strategies
- Athletic performance enhancement
- Team leadership
- Knowledge of fitness trends
- Accurate recordkeeping
- Creating tailored exercise programs
- Conducting fitness assessments
- Strong work ethic
- Problem-solving skills
- Effective listening
- Fundamental mathematics
- Effective organization
- Team leadership
- Team supervision
- Strategic decision-making
- Strong organizational abilities
- Client relationship management
- Analytical reasoning
- Customer service expertise
- Effective message documentation
- Professional email communication
- Data management
- Workspace management
- Customer engagement calls
- Customer relationship management
- Strategic idea generation
- Sales effectiveness
- Client support
- Collaborative goal setting
- Account management updates
- Successful goal completion
- Call center operations
- Information technology support
- Invoice auditing
- Corrective exercise techniques
- Balance and stability training
- High-intensity interval training
- Goal setting and monitoring
- Youth fitness training
- Core strength development
- Body composition analysis
- Kettlebell training techniques
- Injury prevention strategies
- Flexibility and mobility training
- Group fitness instruction
- Sports specific training
- Advanced exercise programming
- Senior fitness programming
- Nutrition and diet planning
- Weight management techniques
- Small group training
- Bodyweight exercise techniques
- Functional training expertise
- Pre and postnatal exercise
- Personal training certification
- Nutrition assessment and planning
- Fitness assessments
- Endurance training
- Client motivation
- Nutritional guidance
- Exercise modification
- Weight management
Accomplishments
- Dean’s List and Honor Roll Recipient
- Competitive Bikini Athlete, participated in sanctioned bikini fitness competitions
Certification
- ASFA - Certified Personal Trainer
Timeline
Fitness Professional
PURFIT Athletic
02.2025 - Current
Accounts Payable Specialist
R And R Backflow Testing And Service
06.2022 - Current
Personal Trainer
Self Made Training Facility
09.2021 - 2023
Customer Care Concierge
Bentley Mills
11.2020 - 05.2021
Loss Prevention Officer
Nordstrom Rack
10.2019 - 10.2020
Nanny
Chungs
01.2016 - 10.2019
Associate
McDonald’s
05.2012 - 08.2014
High School Diploma -
Ruben S Ayala High School
Associate of Science - Physical Therapy Assistant
College of The Desert