Sierra Russum
High Springs,FL
Summary
Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. A hardworking and passionate job seeker with strong organizational skills eager to learn something new.
Overview
14
14
years of professional experience
Work History
Health Aid (EMS)
Malcom Randal VA
12.2019 - 09.2023
- Ensures cleanliness of patient rooms, prepares patient rooms for new admissions, Equipment clean and in proper working order, cleanliness of refrigerators, utility rooms, all of patients' immediate environment, moves furniture as needed, responsible for knowledge of Safety data sheets for all the EMS service chemicals used
- Works alone without the need of supervision
- Works with patients with a variety of contagions.
- Inspected equipment for defects and completed basic repairs.
- Completed necessary reports and documentation on time and to specifications.
- Disinfected tools, equipment, and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Documented and reported necessary facility and building repairs observed.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Barista
Veterans Canteen Service (Starbucks)
07.2018 - 12.2019
- Rapidly adapt to changing needs throughout the store
- Easily started off making beverages at the Coffee/Espresso/Hot Chocolate/Frappuccino station
- As a Starbucks barista, my primary responsibilities include: Preparing coffee and tea beverages for customers, Recommend potential product recommendations to undecided clientele, Clean and maintaining the store during downtime as needed, Ensuring that food safety procedures are being adhered to at all times, Operating the cash till and accurately record customer order information, Resolve customer complaints quickly and efficiently as they arise, Restock items that have depleted in stock.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Catering Server
Three Angels Catering
01.2010 - 01.2015
- This was on a as needed basis per event booking; serving food, setting and clearing tables, ensuring guest are happy and enjoying the meal and event at hand
- Tending to guests, anticipating needs and anything that might make the experience more enjoyable at the event.
- Served food and beverages promptly with focused attention to customer needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed food safety practices and sanitation guidelines.
Education
Associate of Arts - Health Sciences
Santa Fe College
Gainesville, FL05.2021
High School Diploma -
Gainesville High School
Gainesville, FL05.2015
Skills
- Microsoft office software
- Power point
- Multiple register systems
- TMS
- Great Customer service skills
- Reliable and on time
- Study and learn all aspects of my position for accuracy
- Willing to go above and beyond to serve
- Consistent and Accurate
- Attention to details
- Multitasking
- Basic Housekeeping
Additional Activities
- NJROTC- Cadet Petty Officer 2nd Class JROTC Placing Flags on Veterans graves
- Volunteered at the Gainesville VA Medical Center Canteen Retail Store stocking shelves and organizing stockroom areas assisting patients and customers as needed.
Timeline
Health Aid (EMS)
Malcom Randal VA
12.2019 - 09.2023
Barista
Veterans Canteen Service (Starbucks)
07.2018 - 12.2019
Catering Server
Three Angels Catering
01.2010 - 01.2015
Associate of Arts - Health Sciences
Santa Fe College
High School Diploma -
Gainesville High School
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