Sierra Sadler
Fort Worth,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
EVS Housekeeper
Cooks Children Hospital
09.2024 - 07.2025
- Maintained cleanliness and sanitation standards throughout hospital facilities.
- Operated cleaning equipment and utilized appropriate chemicals for various surfaces.
- Collaborated with healthcare staff to ensure safe and efficient patient environments.
- Trained new employees on proper cleaning procedures and safety protocols.
- Developed strategies for improving workflow efficiency in daily housekeeping operations.
Customer Service Representative
Dillards Inc
05.2023 - 10.2024
- Collaborated with team members to streamline communication processes for efficiency.
- Adapted quickly to new systems and procedures during training sessions.
- Conducted follow-up calls to ensure service quality and customer happiness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Mustang Creek Estates
08.2020 - 07.2022
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Maintained appointment schedules, coordinating with staff for optimal time management.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
Customer Care Interviewer
SPH Analytics
06.2018 - 02.2020
- Provided surveys for customer inquiries via phone, email, and chat channels.
- Maintained accurate records of customer interactions using CRM software.
- Participated in team meetings to share insights and enhance service delivery strategies.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School -
Crowley High School
05-2015
Skills
- Chat and Email Support
- Microsoft Office Suite
- Customer service
- Appointment scheduling
- Workflow efficiency
- Call center experience
- Computer proficiency
- Complaint resolution
- Telephone etiquette
Timeline
EVS Housekeeper
Cooks Children Hospital
09.2024 - 07.2025
Customer Service Representative
Dillards Inc
05.2023 - 10.2024
Receptionist
Mustang Creek Estates
08.2020 - 07.2022
Customer Care Interviewer
SPH Analytics
06.2018 - 02.2020
High School -
Crowley High School