Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sierra Sasser

Headland,AL

Summary

Adaptable Front Desk Receptionist dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Comfort Inn & Suites
Dothan, AL
02.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers including cash and credit cards.
  • Verified identity documents when completing a reservation.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Head Hostess

Shoneys
Dothan, AL
02.2017 - 05.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Accurately recorded customer information into reservation system.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

High School Diploma -

Northview High School
Dothan, AL
05-2015

Skills

  • Guest Relations
  • Office Organization
  • Appointment confirmation
  • Customer Service
  • Cash Handling
  • Telephone Etiquette
  • Customer assistance and interaction
  • Expense Reporting
  • Time Management
  • Verbal and written communication
  • Listening Skills

Affiliations

  • Reading
  • Fishing
  • Family time
  • Crocheting

References

References available upon request.

Timeline

Front Desk Receptionist

Comfort Inn & Suites
02.2024 - Current

Head Hostess

Shoneys
02.2017 - 05.2023

High School Diploma -

Northview High School

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Sierra Sasser