Sierra Sattler
Stockton
Summary
I am seeking to leverage my professional background in development, personal management, costumer and client advocacy, and excellent customer service delivery in a growing position.
Overview
12
12
years of professional experience
Work History
Operations manager, Trainmaster
ConGlobal
08.2022 - Current
- Coordinates and prepares railcars for loading & unloading.
- Checks and verifies numbers on all inbound/outbound trains.
- Manages the movement of ramp crews.
- Identifies situations that require problem solving to achieve efficient flow within the terminal.
- Enforces and upholds all rules, regulations, and policies.
- Approaches safety violations with care and provides on the spot coaching.
- Ensures interactions with terminal staff increase engagement and retention.
- Other duties as assigned (administrative & non-administrative)
Operation supervisor
Roadrunner transportation
04.2021 - 08.2022
- Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service and office operations.
- Maintains a clean, safe work environment.
- Assists in all service center and employee safety issues and compliance with governmental regulations.
- Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
- Ensures load quality, timely computer data entry and paperwork procedures followed, service center and freight security and proper freight routing.
- Provides supervision to staff through motivation, direction, review of and feedback on performance.
- Participates in proactive team efforts to achieve departmental and company goals.
- Provides leadership to others through example and sharing of knowledge.
- Traces and updates freight information and paperwork.
- Assists with various positions and forklift operations in the absence of employees.
- Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
Patrol driver
Griffin protective services
02.2020 - 08.2021
- Patrolled and monitored designated locations including apartment buildings, industrial properties, and construction sites.
- Prevented property damage through diligent oversight.
Rvm dispatcher/ patrol
Onview security
01.2019 - 01.2020
- Secures premises and personnel by patrolling property; monitoring equipment; inspecting buildings, equipment, and access points; permitting entry
- Implements remote-controlled surveillance to prevent losses and manage customer service effectively.
Receiving clerk lead/dispatch
Randstad
02.2018 - 01.2019
- Receiving clerk position verifies and keeps records on incoming shipments and prepares items for shipment by performing the following duties to quality and productivity standards
- Labels and allocates deliveries, maintains accurate records, and assists in inventory control.
Server
Olive garden
09.2013 - 04.2016
- Led team in delivering exceptional customer service with professionalism.
- Enabled authentic customer connections, ensuring full satisfaction and superior experiences.
- Frequently relied upon to address challenging situations outside regular duties.
- Thrived on taking on new responsibilities, with expertise and abilities highly regarded.
Election clerk
Sac election
10.2012 - 12.2012
- Providing excellent assistance to local election boards and complete duties such as locating voter names, asking voters to sign, answering voters inquiries, providing instructions, collecting voters cards, and counting the number of votes
Education
Criminal Justice
Heald College
04.2015
Diploma - undefined
Tokay High
05.2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operations monitoring
- Operational efficiency
- Staff management
- Planning and implementation
Language
English Proficiency
Timeline
Operations manager, Trainmaster
ConGlobal
08.2022 - Current
Operation supervisor
Roadrunner transportation
04.2021 - 08.2022
Patrol driver
Griffin protective services
02.2020 - 08.2021
Rvm dispatcher/ patrol
Onview security
01.2019 - 01.2020
Receiving clerk lead/dispatch
Randstad
02.2018 - 01.2019
Server
Olive garden
09.2013 - 04.2016
Election clerk
Sac election
10.2012 - 12.2012
Criminal Justice
Heald College
Diploma - undefined
Tokay High
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