Sierra Scarborough
Abilene
Summary
Dedicated Customer Service Associate with excellent Customer Service and Clerical experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Lead Front Desk Receptionist
JW Marriott
09.2021 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted Manager with New Hire training and Onboarding,
- Resolved customer problems and complaints.
Front Desk Receptionist
Courtyard By Marriott
07.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Abilene High School
Abilene, TX06.2018
Skills
- Referral Management
- Front Desk Reservations
- Office Supplies Inventory Management
- Business Operations
- HIPAA Guidelines
- Record Retrieval
- Clerical Support
- Scheduling
- Credit Card Transaction Processing
- Operational Requirements
- Microsoft Office
- Quality Assurance
- Customer Complaint Resolution
- Inventory Control
Timeline
Lead Front Desk Receptionist
JW Marriott
09.2021 - Current
Front Desk Receptionist
Courtyard By Marriott
07.2018 - 08.2021
High School Diploma -
Abilene High School
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